Business Development Coordinator (BDC) Coordinator - Ourisman Volkswagen of Bethesda

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking a proactive and customer-focused BDC Coordinator to join our team. The BDC Representative will be responsible for handling inbound and outbound communication with potential and existing customers to generate sales and service appointments.

More about the role

• Handle inbound and outbound calls, emails, and chat inquiries to assist customers with their vehicle sales and service needs.
• Schedule sales and service appointments, ensuring a seamless and positive experience for customers.
• Identify and qualify sales leads, converting them into opportunities for the sales team.
• Conduct timely follow-up with customers who have expressed interest in our vehicles or services, maintaining strong customer relationships.
• Update and maintain customer information in the dealership's Customer Relationship Management (CRM) system, ensuring accuracy and completeness.
• Stay informed about dealership promotions, vehicle features, and service offerings to effectively communicate with customers.
• Achieve individual and departmental performance goals related to customer interactions, appointments, and lead conversions.
• Work closely with sales, service, and management teams to support dealership objectives and enhance the customer experience.
• Accurately process customer payments for vehicle purchases, services, and parts, including cash, credit card, and check transactions.
• Maintain accurate records of all transactions, ensuring that receipts and invoices are properly documented and filed.
• Count cash drawers at the beginning and end of each shift, ensuring accuracy and security of funds.
• Liaise with sales, service, and parts departments to resolve any payment or billing issues.
• Assist with general administrative tasks, such as filing, data entry, and maintaining a clean and organized workspace.
• Stay informed about dealership promotions, services, and products to effectively assist customers.

What we look for

• Previous experience in a customer service, sales, or call center role is preferred; experience in the automotive industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Office Suite and experience with CRM systems.
• A positive attitude and strong customer service orientation, with a commitment to exceeding customer expectations.
• Ability to handle customer inquiries and resolve issues effectively and professionally.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.