Business Development Center Representative (BDC) - Chevrolet of Palatine
Palatine, IL
About the Job
Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 9 dealerships consisting of 23 different franchises and over 800 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.
Currently, we are searching for high energy call center reps to be the voice of our business. We need experienced customer service reps that have a passion for customer service and satisfaction. We have a great pay plan that rewards our reps for appointments made and vehicles sold.
- Health, Dental & Vision Insurance
- BCBS Health & Wellness Discounts/Programs
- Life Insurance
- 401(k)
- Paid time off / Vacation
- Growth / Advancement Opportunities
- Employee Vehicle Purchase Policy
- Above Average Industry Pay
- Publicly traded organization / stability
- Employee referral bonuses
- Handle incoming phone calls
- Responsible for upcoming Events
- Administer target emails, campaigns, and newsletters
- Handle lease returns and renewals
- Handle leads and appointment setting
- Conduct parts and service retention marketing
- Conduct internal CSI calls and emails
- Resolve and manage dealer's reputation issues
- Turnover deals that involve internet customers
- Provide updated marketing pricing data to management and other staff members
- Set appointments for prospective and current customers to meet with a member of the sales or service team
- Manage high volume of customer inquiries through phone, email, text/chat per sales and service
- Update client information in our CRM Report daily
- Follow-up with existing customers
- Follow-up with prospective customers
- Follow-up with missed/cancelled customers
- Ensure Customer Satisfaction
- Product knowledge/function is key with all the different vehicles on a daily basis
- Maintaining daily contact target/appointment target
- Must be able to contribute to positive team environment
- Successful Customer Care Representatives MUST have excellent telephone skills
- Self- Motivated and Energetic
- You as the Representative must have the ability to instantly build rapport with the customer
- A friendly/professional demeanor with excellent written and oral communication skills
- You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
- Strong organizational skills with the ability to multitask and meet daily goals
- Follow up with customers effectively
- Cold calling/Call center skills
- MUST have sales experience