Business Customer Service Associate - West Lake Solutions

We are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Business Customer Service Associates use a team approach to achieve truly remarkable service levels for both our clients and external customers. 

Our Business Customer Service Associates position is more than just a job, it's an opportunity.  An opportunity to gain life experience that goes far beyond just serving a great product in a friendly environment. All we ask of our Business Customer Service Associates is to put in the time in order to reap the reward! 

Are You? 

• Passionate about entrepreneurship 
• Unstoppable in the pursuit of achieving your goals
• Driven to continuously learn new techniques
• Relatable to diverse groups of individuals 
• Looking for growth opportunities 
• Eager to grind and get your hands dirty!

What you’re responsible for:

• Develop and implement customer service programs and manage lead generation
• Work off a list of leads to identify, acquire, and retain high-value, lifetime supporters of client brands during field residential campaigns
• Manage customer complaints efficiently and ensure a resolution in a timely manner
• Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
• Provide product and service information to resolve issues and serve customers in person
• Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
• Keep office and conference room areas clean, sanitized, and maintained
• Display a positive composure and enthusiastic tone while assisting customers

What we look for: 

• Someone with experience in Customer Service or Sales industries
• Someone eager to derive their own success 
• Someone positive and enthusiastic about taking on new avenues 
• Someone creative and able to think outside the box
• Someone who assists in making others feeling comfortable and building meaningful relationships
• Someone who excels in a team environment as well as independently

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