Business Controls Manager - Operations Manager for Consumer Banking - City National Bank
Los Angeles, CA
About the Job
*BUSINESS CONTROLS MANAGER*
WHAT IS THE OPPORTUNITY?
This position will report to the Business Control Officer ("BCO") for City National Bank's ("CNB") Consumer Banking Group and will work across the Business Controls leadership team to ensure consistency and standardization for identified risk and control programs (e.g., risk reporting), as well as design and execute against efficiency solutions to optimize operational effectiveness. As directed by the BCO, this position will create and maintain inventories, establish project plans, lead work efforts, collaborate and coordinate with impacted teams and other stakeholders, monitor and report on progress, and escalate issues and risks, to ensure risk and control programs are implemented consistently and timely. Responsibilities will also encompass issue identification, control design, risk reporting, risk assessments, and other work related to the Business Controls function, as directed by the BCO. Additionally, this position will be responsible for conducting research, developing strategic perspectives, and assisting with departmental budgets and other administrative functions. This role is expected to contribute constructively and balance challenges, supporting alignment of business objectives with CNB's risk appetite and established limits.
What you will do
* Responsible for the partnership and support in development and implementation of new programs/strategies, implementation of regulation, rules, and risk management requirements.
* Analyze, evaluate and periodically review current risk management practices across the organization, including activities at network affiliates. Collaborate closely with colleagues across the 2nd and 3rd lines to strengthen the control environment and enhance risk management practices.
* Analyze and evaluate data that effects the technical, operational, and business functions and provide insight to the practical impacts/implications to the business line.
* Execute essential risk program functions, including Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), Issue Management, Operational Losses, and more. Provide informed and valuable risk and control perspectives other members of the Business Control team and Business Units.
* Contribute to the development of a robust risk culture, risk conduct, and risk literacy within the first line of defense, including design and implementation of preventive and detective controls relating to (consumer) Banking activities.
* Participate in conducting research, analyzing, and interpreting data and information to support strategies, initiatives, organizational planning, and business model adjustments.
* Act as the business teams' liaison for business line risk management, compliance activities, legal engagement, and internal or external audits.
* Act as a liaison representing Business Control Office at both internal and external meetings; establishing and cultivating strong working relationships with all stakeholders. Attend meetings with and/or in place of SVP BCO, provide feedback and escalate decision.
* Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure opportunities are identified, analyzed and managed appropriately. Understand interdependencies to achieve success.
* Partner with team members to contribute concise communication materials for senior management. Develop presentations for internal and external meeting that are compelling, concise, and graphical to convey message.
* Prioritize organizational risk management objectives.
* Direct and participate in special projects as necessary.
* Facilitate audit and examination activities.
* Cultivate and grow risk talent within the organization through coaching, mentoring, and occasionally assisting with review of applicable training.
*Must-Have
* Bachelor's Degree or equivalent
* Minimum 8-10 years managing projects
* Minimum 8-10 years within or related to financial services
*Skills and Knowledge*
* MBA, JD, or other advanced degree (e.g., JD, MBA, Masters, etc.) preferred
* 8 years of experience managing projects
* 7 years in a role requiring complex problem solving
* Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources
* Strong emerging end-to-end generalist problem solving skills, e.g.,
* Defining and deconstructing problems
* Prioritizing issues and analysis
* Structuring and building quantitative and qualitative/conceptual analyses
* Knowledge in Financial Services, Project Management
* Demonstrated ability to Influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.
* Proficiency with MS Excel and PowerPoint
* Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
* Diverse problem solving experience
* An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams
* Quick learning ability, outstanding analytical skills and a structured way of thinking, your attention to details is exceptional
* Operate well under stress, even faced with tight timelines for ambitious deliverables Significant experience in driving operational change with front line to senior leadership personnel
* Excellent relationship and stakeholder management skills
* Be able to handle uncertainty well, and are able to simplify complexity
*Compensation*
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
To be considered for this position you must meet at least these basic qualifications*
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our [ Benefits and Perks](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf).
ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit [cnb.com](https://www.cnb.com/).
*EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION*
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. [READ MORE](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/159726e0-aeb1-4058-9052-d7a2d69626b8.pdf)
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via [email](mailto:TalentAcquisition@cnb.com) or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.
#LI-NK1
WHAT IS THE OPPORTUNITY?
This position will report to the Business Control Officer ("BCO") for City National Bank's ("CNB") Consumer Banking Group and will work across the Business Controls leadership team to ensure consistency and standardization for identified risk and control programs (e.g., risk reporting), as well as design and execute against efficiency solutions to optimize operational effectiveness. As directed by the BCO, this position will create and maintain inventories, establish project plans, lead work efforts, collaborate and coordinate with impacted teams and other stakeholders, monitor and report on progress, and escalate issues and risks, to ensure risk and control programs are implemented consistently and timely. Responsibilities will also encompass issue identification, control design, risk reporting, risk assessments, and other work related to the Business Controls function, as directed by the BCO. Additionally, this position will be responsible for conducting research, developing strategic perspectives, and assisting with departmental budgets and other administrative functions. This role is expected to contribute constructively and balance challenges, supporting alignment of business objectives with CNB's risk appetite and established limits.
What you will do
* Responsible for the partnership and support in development and implementation of new programs/strategies, implementation of regulation, rules, and risk management requirements.
* Analyze, evaluate and periodically review current risk management practices across the organization, including activities at network affiliates. Collaborate closely with colleagues across the 2nd and 3rd lines to strengthen the control environment and enhance risk management practices.
* Analyze and evaluate data that effects the technical, operational, and business functions and provide insight to the practical impacts/implications to the business line.
* Execute essential risk program functions, including Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), Issue Management, Operational Losses, and more. Provide informed and valuable risk and control perspectives other members of the Business Control team and Business Units.
* Contribute to the development of a robust risk culture, risk conduct, and risk literacy within the first line of defense, including design and implementation of preventive and detective controls relating to (consumer) Banking activities.
* Participate in conducting research, analyzing, and interpreting data and information to support strategies, initiatives, organizational planning, and business model adjustments.
* Act as the business teams' liaison for business line risk management, compliance activities, legal engagement, and internal or external audits.
* Act as a liaison representing Business Control Office at both internal and external meetings; establishing and cultivating strong working relationships with all stakeholders. Attend meetings with and/or in place of SVP BCO, provide feedback and escalate decision.
* Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure opportunities are identified, analyzed and managed appropriately. Understand interdependencies to achieve success.
* Partner with team members to contribute concise communication materials for senior management. Develop presentations for internal and external meeting that are compelling, concise, and graphical to convey message.
* Prioritize organizational risk management objectives.
* Direct and participate in special projects as necessary.
* Facilitate audit and examination activities.
* Cultivate and grow risk talent within the organization through coaching, mentoring, and occasionally assisting with review of applicable training.
*Must-Have
* Bachelor's Degree or equivalent
* Minimum 8-10 years managing projects
* Minimum 8-10 years within or related to financial services
*Skills and Knowledge*
* MBA, JD, or other advanced degree (e.g., JD, MBA, Masters, etc.) preferred
* 8 years of experience managing projects
* 7 years in a role requiring complex problem solving
* Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources
* Strong emerging end-to-end generalist problem solving skills, e.g.,
* Defining and deconstructing problems
* Prioritizing issues and analysis
* Structuring and building quantitative and qualitative/conceptual analyses
* Knowledge in Financial Services, Project Management
* Demonstrated ability to Influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.
* Proficiency with MS Excel and PowerPoint
* Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
* Diverse problem solving experience
* An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams
* Quick learning ability, outstanding analytical skills and a structured way of thinking, your attention to details is exceptional
* Operate well under stress, even faced with tight timelines for ambitious deliverables Significant experience in driving operational change with front line to senior leadership personnel
* Excellent relationship and stakeholder management skills
* Be able to handle uncertainty well, and are able to simplify complexity
*Compensation*
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
To be considered for this position you must meet at least these basic qualifications*
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our [ Benefits and Perks](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf).
ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit [cnb.com](https://www.cnb.com/).
*EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION*
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. [READ MORE](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/159726e0-aeb1-4058-9052-d7a2d69626b8.pdf)
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via [email](mailto:TalentAcquisition@cnb.com) or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.
#LI-NK1
Source : City National Bank