Business Analyst, Worker's Compensation Medical Analytics - Liberty Mutual

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

GRS North America Claims Strategic Planning & Analytics is looking for an analyst within the Workers’ Compensation Medical Analytics team to drive the development and delivery of insights, key performance indicators, and initiative support for the WC organization, specifically focusing on medical data.

We are seeking an energetic and strong analyst with creative problem-solving ability and excellent stakeholder management skills. The ideal candidate must be comfortable working in a fast-paced environment, capable of working with complex data, strong in analytics and able to establish clear priorities to manage high-impact projects to completion.  The ideal candidate must also be a strong collaborator and able to foster a strong level of commitment within the team and among our key stakeholders including our actuarial partners, the WC leadership team, customer account teams, and the Managed Care organization. 

This is a hybrid position, however, those within 50 miles of our offices in Boston, MA must report to the office twice a month. Please note that this policy is subject to change.

Responsibilities:

• Analyzes internal claims data, industry trends, and medical regulation information to identify trends, patterns, gaps, and insights using descriptive analytics. Often uses Power BI to create data visualizations to further business insights.
• Performs complex research by gathering data from a variety of sources (SAS, SQL, Mede), which may include operational data, metrics, competitor information, and feedback from business partners
• Monitors and reports on trends in a suite of Key Performance Indicators (KPI), collaborating with stakeholders to identify root cause of shifts and courses of actions.
• Owns stakeholder relationships, developing the appropriate tools and analysis to meet their needs, collaborating on significant findings, and becoming a subject matter expert on their data
• Participates in a culture of continuous improvement by actively sharing new findings and tools, as well as sharing roadblocks and challenges
• Interest in answering complex, ambiguous medical questions. Using critical thinking, problem solving, and data to strategically answer questions, including insights and recommendations as appropriate.
• Ability to tailor data stories to various audiences, demonstrated recognition of which content to include and how to present it.
• Team mentality – most projects require multiple team members, perspectives, and subtasks. Must be able to work with teammates to strategically divide work, connect findings, identify gaps, and build a story.
• Ability to handle multiple projects/assignments at one time. Strong time management and prioritization skills.

Required Experience:

• Prior medical data analytics experience is REQUIRED. This role is heavily focused on medical data and requires prior knowledge and ongoing interest in medical data.
• This includes, but is not limited to, interest in reading WC and medical research articles and news releases, the ability to tie current healthcare industry trends to our internal data, the curiosity and drive to look into emerging issues and opportunities across the industry.
• Candidate displays intellectual curiosity, problem-solving skills, and motivation to work towards becoming a thought leader in areas of responsibility.
• Strong communication and presentation skills and can articulate the value of the team's work to key stakeholders.

Preferred experience:

• Working proficiency in one or more of the following programs/languages: SAS, SQL, PowerBI, PowerAutomate
•  

• Displays effective research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Solid business operations knowledge to include understanding the function’s value chain and market conditions.
• Ability to support change and impart value within an organization.
• Solid project management skills as part of implementing business process changes. Strong knowledge of Excel.
• Knowledge of available data sources, strengths and shortcomings. Solid knowledge of database software preferred.
• Knowledge of business intelligence tools preferred.
• Competencies typically acquired through a Bachelor’s degree or equivalent experience in addition to 2+ years of relevant experience to include business analysis work.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.  

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.  

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.  

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
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