Business Analyst - Kforce Inc.

Woburn, MA 01801

About the Job

Kforce has a client in Woburn, MA that is seeking a Business Analyst. This role initiates processes with minimal information, so the BA must be a strong interviewer who can ask the right questions to fully understand business needs, not just agree with the request. The BA will work closely with developers, assist with QA, and support UAT, including developing test cases and explaining processes to the development team for production. Even without direct nCino experience, the candidate should assist with software upgrades and testing. Responsibilities:

Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
Create and implement precise management plans for every project, with attention to transparent communication at all levels
Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
Determine and develop user requirements for systems in production, to ensure maximum usability
Partner with stakeholders across business units (ex: Commercial Lending, Finance, Operations, Security and Compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
Conduct daily systems analytics to maximize effectiveness and troubleshoot problems

Requirements:

5+ years of experience in analytics and systems development
Proven analytical abilities
Experience in generating process documentation and reports
Excellent communication skills, with an ability to translate data into actionable insights
Knowledge or experience with Salesforce and/or nCino
Strong experience in commercial banking/lending or nCino is essential; The terminology and concepts in commercial banking/lending systems are similar
Experience identifying business needs rather than letting the business dictate specific solutions
Tenure will depend on the individual, not necessarily on years of experience

Salesforce and nCino Integration:

Salesforce is used for CRM, and nCino runs on Salesforce, making the two systems intertwined
Understanding Salesforce's organizational structure is critical for setting up opportunities and managing cases for clients
The CRM aspect is particularly important for the contact center, which tracks client interactions to provide a 360-degree view of the client's history (e.g., outstanding loans, call history)

Preferred:

Bachelor's degree (or equivalent) in Business Administration, Information Technology or Computer Science
Strong working knowledge of relevant Microsoft applications
Proven ability to manage projects and user testing
High proficiency in technical writing
Banking experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Source : Kforce Inc.