Business Analyst with IVR - NR Consulting LLC
Alpharetta, GA
About the Job
Job Title: Business Analyst with IVR
Duration: 12+Months / FTE / Permanent Hiring
Location: Alpharetta (Day 1 Onsite / Hybrid)
Job description:
Skills Desired:
Duration: 12+Months / FTE / Permanent Hiring
Location: Alpharetta (Day 1 Onsite / Hybrid)
Job description:
- Minimum 7+ years in a large complex banking organization or major consulting organization Focused on a Business Analysis type role or equivalent.
- Familiarity with Agile Processes, Ceremonies, and Structure as the role involves supporting one or more squads.
- Familiarity with using JIRA or equivalent software to document and track user stories.
- Excellent interpersonal skills and ability to thrive in a collaborative environment Experience working in fast paced, matrixed environment, managing multiple stakeholders and executing efficiently.
- Strong problem-solving skills and experience resolving complex issues.
- Goal-orientated, self-motivated and adapts to changing situations and requirements
- Comfortable coordinating dependencies across several teams and systems
- Strong organizational and analytical skills; must be detail-oriented
- Bachelor's degree or higher degree in technical field or equivalent with strong academic record required
- Well-developed listening skills and verbal/written communication with ability to tailor message to different constituents with confidence
Skills Desired:
- Data driven, ability to write moderate to complex queries to perform adequate analysis on data
for requirements gathering. - Experience with Contact Center, IVR (Interactive Voice Response) and VHT (Virtual Hold
Technology) skills is strongly preferred. - Familiarity working with large datasets, Teradata / Data Warehouses is preferred.
- Data modeling experience (eg, SQL, SAS, Dataiku).
Source : NR Consulting LLC