Business Analyst - Warranty - American International Group

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Business Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Warranty

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Warranty business. AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it. This position is located in Jeffersonville, IN.

How you will create an impact

• Work with business teams to lead, support and participate in business user acceptance testing.
• Communicate with business owners/users regarding production releases and training.
• Manage the entry of Jira tickets to document issues during testing or functional gaps post launch
• Coordinate sign-off from the business on user acceptance testing
• Provide oversight for the business to enter new requirements identified during testing or post-launch
• Point of contact for the business areas on questions on WISH functionality and usability
• Perform side-by-sides with the call center (front-line agents, claims, service) to review WISH
• functionality and potential gaps/enhancements to the workflow.
• Provide oversight to ensure business requirements are delivered
• Performs other duties as assigned or requested

What you’ll need to succeed

• Minimum 2 years in a Business Analyst role or business support role, with experience analyzing and solving business problems from requirements gathering to successful solution implementation.
• Analytical, decision making and problem-solving abilities
• Ability to manage multiple deliverables
• Strong communication skills
• Experience supporting business operational processes such as front-line call agents, claims and service.
• Demonstrated strategic thinking and ability to collaborate with diverse stakeholders
• High sense of ownership and responsibility to all stakeholders to ensure work quality
• Experience with Jira and/or Confluence a plus
• Bachelor’s Degree with business or equivalent work experience.

Ready to take your career to the next level? We would love to hear from you

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC