Business Analyst User Training - Dunwoody, GA - Georgia IT Inc.

Business Analyst User Training
Location: Dunwoody, GA
Position Type: Contract
Rate: DOE

No Visa Sponsorship available for this position - No third parties Agencies or Corp to Corp

Role:
Use the system, gain an understanding of the end-to-end process, and assist with user training and documentation

• Identify and document features and functionality
• Develop end-user training materials
  • Develop customer-facing KEY support articles
  • Work with Marketing to document contents of a Getting Started Guide, Quick Reference Guide, and Detailed User Manual
    • Work with Marketing to author contents for instructional videos
    • Work with Marketing to author contents for Customer Education Specialist training
  • Provide content to augment Field Service training including details for Customer Training by technicians
  • Author product catalog training materials
  • Develop and distribute equipment catalog including images, equipment specifications, and installation best practices
  • Audit findings against vendor's knowledge base

Validate use cases are authored and included in beta trial criteria

• Work with team to ensure all customer-facing documentation is correct based on trial results
• Confirm testing use cases are defined to reflect the process/procedures defined in customer training materials
• Determine if use cases documented in #2 identify any missing customer training materials and add to KEY documentation as needed

Confirm authored end-user training documentation mirrors the results of the production system

• Audit and document product catalogs
  • Detailed audit and cleanup of the product catalog to ensure all in-flight changes are incorporated into the necessary systems
  • Develop test plans to confirm catalogs, pricing and invoicing are correct
  • Measure test results against expectations; document variances and initiate change requests where needed
  • Work with leads to ensure current pricing is reflected in the sales pricing tool
• Audit all customer-facing email notifications
  • Validate emails are sent in accordance to the timing defined in the process-flow diagram
  • Audit all email notifications from the system platform