Business Analyst - Unemployment Insurance - TCS USA

Technical/Functional Skills         

•            Experience in Unemployment Insurance/social services domain in

o            Benefits areas (like Claims Intake, Weekly Certifications, Out of State Functions, Monetary and Non-Monetary Determinations, Overpayments, Appeals, USDOL compliance, IRS compliance)

o            Tax areas (like Employer establishment and maintenance, Contribution and Wage Reports, Employee Leasing, Billing and Collections, Liens, Fraud and Investigations, Appeals and Cashiering).

•            Proficient in Requirements Gathering, Application Capability Demonstration, Gap Analysis and Documentation, Functional Designing, Customer Communication

•            Working knowledge of MS Office and MS Visio

Experience -       10+ years (IT and Unemployment Insurance)

Experience of Unemployment Insurance modernization/ transformation program as a Business Manager or SME is strongly preferred.

Roles & Responsibilities

• Should be the subject matter expert on Unemployment Insurance Tax and Benefits

• Should lead Unemployment Insurance business analysts’ team and provide guidance, direction to them as and when required in regard to Unemployment Insurance Business process

• Build requirement specifications to ensure seamless deployments of Unemployment Insurance project

• Build your knowledge of other information systems and be able to speak to their capabilities in the context of our customers’ businesses

• Coordinate with the business teams to build new functionality when required and set reasonable expectations with customers

• Able to give demonstrations of UI systems to clients and prospects

• Able to lead discussion to assess impact of any changes in law related to UI

• Should be able to lead all Unemployment Insurance business processes discussion with the State's team

• Have outstanding written and verbal communication skills

• Anticipate change and quickly prioritize accordingly

• Should have good team skills and should be able to motivate and train his team to understand the Unemployment Insurance business process in detail