Business Analyst - Transportation - Community Transit
Everett, WA 98203
About the Job
As a Business Analyst, you will enhance the performance of the Transportation Department by optimizing technology, gathering data, and making recommendations based on performance metrics. You will design new system processes, plan installations, and develop reports that meet Federal, State, Local, and Department requirements.
NOTE: This role will require you to work in our office in Everett WA. a minimum of 2 days a week.
Essential Duties:- Provide input for the product roadmap and strategy, gather stakeholder requirements, and assist with prioritization. Develop criteria for systems, system design, testing methods, quality standards, and completion dates. Work to identify and implement unused functionality as appropriate. Keep track of technological advancements and trends.
- Develop complex reports for the division and agency. Gather business requirements from stakeholders to outline reports and data needs. Partner with Agency Research and Analytics team to ensure agency-wide reporting meets business requirements. Use SQL to develop spreadsheets, reports, and tools for reviewing data, troubleshooting, and testing/validating source system data.
- Consult with Agency departments to gather current and future technology requirements. Document process, identify concerns, and compile data reports. Define needed procedural changes, and designs, and implement these new functionalities to improve efficiency for evolving business processes. Identify areas where new technology can be used to make process improvements.
- Identify, research, and evaluate system errors. Guide and support staff in diagnosing and resolving complex software problems. Develop documentation and deliver end-user training for all systems. Maintain product backlog and manage regular prioritization with business unit owners and leadership.
- Facilitate, promote, and foster the integration of data into policy-making processes. Work closely with the Research and Analytics team to ensure that projects align with business goals. Regularly provide presentations and guidance to internal and external groups.
- Assist management with projects such as designing process maps (utilizing Visio or similar products), creating presentations in PowerPoint, and diagnosing and repairing issues in existing documents, all while maintaining data discretion.
- Perform other duties of a similar nature, as assigned.
Minimum Qualifications |
- Certification in Product Management, Project Management (PMP), Scrum, or Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- Three or more years of experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
- Three or more years of workflow assessment or project management experience.
- Advanced knowledge of LEAN standards and tools.
An equivalent combination of education and experience to successfully perform the job duties is also accepted.
Knowledge Requirements |
- Record and file management systems.
- Grammar rules.
- Rules of reporting.
- Process improvement and research and development techniques.
- Strategic planning principles and standard policies and procedures.
- Procedures for handling privileged or restricted documents.
- Using data visualization software (e.g., Visio, Tableau).
Skill Requirements |
- Fostering an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the agency. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect.
- Collaborating cross-functionally.
- Strong interpersonal and written communication.
- Public speaking and presenting.
- Time management, multi-tasking, and ability to adjust to changing priorities.
- Problem-solving, critical thinking, and exercising good judgment.
- Working both alone and on a team.
- Contributing as a team member or team leader as required.
- Adaptability.
- Identifying problems, reviewing related information, evaluating options, and providing recommendations.
- Proficiency with Microsoft Office tools.
- Diplomacy and ability to remain poised during stressful situations.
- Handling sensitive and privileged data with discretion.
Preferred Skills and Knowledge |
- Project Management Professional Certification.
- Complex scheduling experience.
- Transit operations knowledge.
- Experience working in a union environment.
- Labor relations, including internal labor processes, transit industry knowledge, labor contract language, and risks.
- Budget management
Working Conditions |
100% of your work will be performed in an office environment and requires you to operate standard office equipment and keyboards. You will be required to move throughout and between different office buildings. Given the nature of this job, you may also be exposed to automotive fumes, odors, and dust and may need to complete tasks in noisy environments.Hybrid telework is available for most administrative personnel.
Application and Selection Process
- Only on-line applications accepted.
- Applicants for this job may be considered for other openings up to six months after the date this position is filled.
- Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position. The evaluation process may include interviews, background check, reference checks and various performance tests.
Employee Benefits
- Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
- Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
- In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
- Full list of all benefits and details can be found here.
If you are related to, or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position may be affected.
Community Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.