Business Analyst / Technical Analyst - Calsoft Labs
Austin, TX 95125
About the Job
Title: Business Analyst / Technical Analyst
Experience: Minimum 6-8 years' experience
Location: Preferred: Austin, TX / Can go with a remote candidate in US as well if candidate is really strong, but preference is onsite Austin, TX Duration: Long Term
C2C is open
General Qualifications:
Experience: Minimum 6-8 years' experience
Location: Preferred: Austin, TX / Can go with a remote candidate in US as well if candidate is really strong, but preference is onsite Austin, TX Duration: Long Term
C2C is open
General Qualifications:
- Interprets business requirements and develops business and/or functional specifications that the design/programming/testing staff will utilize to implement the project
- Responsibilities include:
- Generate detailed requirement specification
- Implement authorized and approved standards, guidelines, and procedures
- Document all requirements in required formats (e.g., system specifications, data models, and network design schematics)
- Provide feasibility studies (cost alternative options for client to assess)
- Carry out impact analysis including dependencies on other projects and parts of the business
- Develop functional and detailed technical specifications that support the approved functional, operational, and service level requirements
- Design functional data models
- Strong communication, collaboration, and stakeholder management skills
- Experience in Contact Center domain as a Business Analyst, Product Owner, or Product Manager
- Experience in Coaching & Quality function (NICE, Genesys, Call Miner products etc.)
- Experience in Workforce Engagement Management function (NICE, Genesys, Call Miner)
Source : Calsoft Labs