Business Analyst/Sr. Business Analyst - Markel Corporation

A Senior Business Analyst understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals. In addition, Senior Business Analysts often mentor members of their team. The Senior Business Analyst needs to have a thorough understanding of system scope and objectives based on both user needs and a thorough understanding of business and industry requirements. The Senior Business Analyst is a primary interface between the IT teams and our Business partners. Senior Business Analysts partner with Product Owners, Scrum Masters, developers, testers, and business representatives and possess full business and applications knowledge to help triage and provide resolution for user reported issues while maintaining the highest level of service.

• Act as a senior team member providing exceptional customer service to both internal and external
• Respond to user issues, answering inquiries and resolving issues firsthand by providing workaround or training
• Triage production defects, recreate steps, provide supporting documentation and assigning to appropriate Scrum Team
• Detail acceptance criteria for application production defects – working with end users, product owners, PRS and development teams – ensuring that all aspects are considered
• Partner with the Scrum Master and Product Owner to ensure that JIRA defects get resolved with adherence to high quality standards
• Collaborate with other team members to continuously improve the support process and make it as efficient as possible
• Produce high quality work including documentation, details on JIRA tickets, etc.
• Report status and metrics to reporting Manager
• Assist with development and test activities; supporting team members as needed in order to remediate issues in a timely fashion

• Coaches others on business processes, conducts knowledge transfer sessions on as needed basis
• Develop test scenarios and test cases for use in system and integration testing
• Demonstrates ability to manage large scale initiatives

Education:

• Bachelor’s degree preferred or equivalent experience
• 5+ years Insurance experience preferred

Skill Sets:

• Ability to communicate and process highly technical information in a business-friendly manner
• Excellent organizational skills
• Excellent analytical and problem solving skills
• Excellent facilitation skills with the ability to drive issues to closure
• Ability to contribute both independently and as part of a team
• Excellent listening, communication, interpersonal and presentation skills
• Able to work in diverse teams, under tight deadlines, to deliver quality work for clients
• Commitment to delivering excellent client service
• Experience in Agile methodologies and being an agent of continual improvement
• Ability to partner with the business community and members of the IT team
• Ability to work in the Glen Allen office