Business Analyst Service Desk/Helpdesk Consultant - Mindteck

REQUIRED RESPONSIBILITIES/EXPERIENCE:

The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.

Must have:

• 4 year college degree or equivalent study required.
• Relevant work experience: 6 to 8 years.

• Experience as a business analyst - Required 5 years
• Experience with customer service/end user support/help desk support - Required 5 years
• Knowledge of various documentation including BRD, FRD, use cases, user stories, test scripts, etc - Required 5 years
• Experience with developing systems via a structured SDLC methodology including Agile methodology - Required 5 years
• Experience in collaborating with multiple teams to develop and implement programs - Required 5 years
• Experience with software testing - Required 5 years
• Ability to analyze complex business processes, work flows, and assist the user with the issue and resolution - Required 3 years
• Experience in developing UI/UX mockups and workflows (Adobe XD preferred). - Required 3 years
• Ability to analyze complex business processes and work flows and propose areas for improvement - Required 5 years
• Experience in creating user training manuals and conducting user training and demos - Required 5 years
• 4 year college degree or equivalent study - Required