Business Analyst - Talent Software Services, Inc.

Business Analyst

Job Summary: Talent Software Services is in search of a Business Analyst for a contract position in San Francisco, CA. The opportunity will be nine months with a strong chance for a long-term extension.

Position Summary: Join our dynamic team in San Francisco as a Business Analyst, where you will play a crucial role in enhancing our corporate card services. Enjoy the vibrant city life while contributing to meaningful projects in a flexible work environment.

Primary Responsibilities/Accountabilities:

• Maximize approval rates by identifying opportunities in authorization and fraud rules.
• Partner with internal (Corporate Card Product, Incident Team, Enterprise Fraud) and external stakeholders (TSYS, Client).
• Manage triage of referral/escalation cases and conduct daily research.
• Keep detailed records of decline rates and false positives, perform trend analysis, and address top decline reasons.
• Utilize back-end analytics tools and systems for corporate card transaction research.
• Document event root cause process flows and propose control or process changes.
• Conduct ad-hoc authorization analysis using authorization and transaction databases.
• Access TSYS mainframe for vital information to facilitate analysis and recommendations.
• Assist with maintenance of decline reason matrix and procedures for call center agents.

Qualifications:

• 2-3 years of deep knowledge of TSYS authorizations: Tandem, Decision Hierarchy, Range Control.
• 2-3 years of familiarity with TSYS Fraud Prevention tools: ADS I, ADS II, Card Guard.
• 2-3 years of experience with Tokenization/MDES/Digital wallets.
• Previous banking/credit card experience.
• Strong MS Excel skills and some SQL knowledge.
• Bachelor's Degree
• Understanding of commercial banking and card services.
• Knowledge of back-end systems supporting payment transactions in TSYS environment.
• Strong problem-solving skills and ability to make swift, sound judgments.
• Ability to think creatively and recommend feasible solutions.
• Exceptional documentation and process management skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and partnering skills for effective working relationships.
• Quick learner and adaptable to a rapidly changing environment.
• Strong analytical, research, and attention to detail skills.
• Able to work independently and as part of a team.
• Able to manage multiple tasks or projects.
• Self-directed and results-driven with the ability to capture and document business needs.