Business Analyst at Talent Software Services, Inc.
San Francisco, CA 94104
About the Job
Business Analyst
Job Summary: Talent Software Services is in search of a Business Analyst for a contract position in San Francisco, CA. The opportunity will be nine months with a strong chance for a long-term extension.
Position Summary: Join our dynamic team in San Francisco as a Business Analyst, where you will play a crucial role in enhancing our corporate card services. Enjoy the vibrant city life while contributing to meaningful projects in a flexible work environment.
Primary Responsibilities/Accountabilities:
- Maximize approval rates by identifying opportunities in authorization and fraud rules.
- Partner with internal (Corporate Card Product, Incident Team, Enterprise Fraud) and external stakeholders (TSYS, Client).
- Manage triage of referral/escalation cases and conduct daily research.
- Keep detailed records of decline rates and false positives, perform trend analysis, and address top decline reasons.
- Utilize back-end analytics tools and systems for corporate card transaction research.
- Document event root cause process flows and propose control or process changes.
- Conduct ad-hoc authorization analysis using authorization and transaction databases.
- Access TSYS mainframe for vital information to facilitate analysis and recommendations.
- Assist with maintenance of decline reason matrix and procedures for call center agents.
Qualifications:
- 2-3 years of deep knowledge of TSYS authorizations: Tandem, Decision Hierarchy, Range Control.
- 2-3 years of familiarity with TSYS Fraud Prevention tools: ADS I, ADS II, Card Guard.
- 2-3 years of experience with Tokenization/MDES/Digital wallets.
- Previous banking/credit card experience.
- Strong MS Excel skills and some SQL knowledge.
- Bachelor's Degree
- Understanding of commercial banking and card services.
- Knowledge of back-end systems supporting payment transactions in TSYS environment.
- Strong problem-solving skills and ability to make swift, sound judgments.
- Ability to think creatively and recommend feasible solutions.
- Exceptional documentation and process management skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal and partnering skills for effective working relationships.
- Quick learner and adaptable to a rapidly changing environment.
- Strong analytical, research, and attention to detail skills.
- Able to work independently and as part of a team.
- Able to manage multiple tasks or projects.
- Self-directed and results-driven with the ability to capture and document business needs.
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!