Business Analyst - San Francisco, CA - Georgia IT Inc.
San Francisco, CA
About the Job
Job Title: Business Analyst (Very Junior)
Location: San Francisco, CA
Position Type: Contract – 3 Months
Rate: $23/hr on 1099
Locals to Bay Area preferred
Face-to-Face Interview Must (No Skype/WebEx)
REQUIRED SKILLS:
• Bachelor's degree or equivalent plus 2+ years work experience on a project team, ideally with a financial institution.
• It is essential that the applicant is a self starter and able to work independently while at the same time, be a team player and collaborate with technology and business teams and interact with end-users to meet critical timelines.
• Candidates must have strong verbal and written communications skills, strong analytical skills, and understand data.
• Candidate must be comfortable working with and training internal customers, call centers, and technical teams.
• Candidate must be able to understand and interpret requirements while researching issues to provide resolutions to users. The candidate must have excellent organizational skills, be detail-oriented, customer focused and excited about working under tight deadlines in a fast paced, agile development environment.
• Advanced PC skills, including advanced knowledge of Excel, MS Outlook, SharePoint
DESIRED SKILLS:
• Knowledge of Microsoft Dynamics CRM
• Prior call center or user support experience
• Familiarity with Client Quality Center or Application Lifecycle Management
• Ability to read, understand, and update business requirements
• Business analyst experience (gathering user feedback, working on requirements, providing application support, etc.) on a project team
RESPONSIBILITIES:
• Primary responsibility is to provide first and second level user support for a relationship management tool
• Manage and resolve all issues escalated by users and first level support in a timely manner.
• Communicate with the user community to understand and resolve issues.
• Monitor shared e-mail inbox and ticket escalations
• Partner with other teams (Support Call Centers, Quality Assurance, Technology) to provide positive user experience
• Understand use cases/stories and related business requirements.
• Analyze trends and produce management reports.
• Assist in the development of training materials for end users, support call centers, etc.
Location: San Francisco, CA
Position Type: Contract – 3 Months
Rate: $23/hr on 1099
Locals to Bay Area preferred
Face-to-Face Interview Must (No Skype/WebEx)
REQUIRED SKILLS:
• Bachelor's degree or equivalent plus 2+ years work experience on a project team, ideally with a financial institution.
• It is essential that the applicant is a self starter and able to work independently while at the same time, be a team player and collaborate with technology and business teams and interact with end-users to meet critical timelines.
• Candidates must have strong verbal and written communications skills, strong analytical skills, and understand data.
• Candidate must be comfortable working with and training internal customers, call centers, and technical teams.
• Candidate must be able to understand and interpret requirements while researching issues to provide resolutions to users. The candidate must have excellent organizational skills, be detail-oriented, customer focused and excited about working under tight deadlines in a fast paced, agile development environment.
• Advanced PC skills, including advanced knowledge of Excel, MS Outlook, SharePoint
DESIRED SKILLS:
• Knowledge of Microsoft Dynamics CRM
• Prior call center or user support experience
• Familiarity with Client Quality Center or Application Lifecycle Management
• Ability to read, understand, and update business requirements
• Business analyst experience (gathering user feedback, working on requirements, providing application support, etc.) on a project team
RESPONSIBILITIES:
• Primary responsibility is to provide first and second level user support for a relationship management tool
• Manage and resolve all issues escalated by users and first level support in a timely manner.
• Communicate with the user community to understand and resolve issues.
• Monitor shared e-mail inbox and ticket escalations
• Partner with other teams (Support Call Centers, Quality Assurance, Technology) to provide positive user experience
• Understand use cases/stories and related business requirements.
• Analyze trends and produce management reports.
• Assist in the development of training materials for end users, support call centers, etc.
Source : Georgia IT Inc.