Business Analyst, Removals - Amazon

Description At Amazon Worldwide Returns & ReCommerce, WW R&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WW R&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. Every year, Amazon processes and removes hundreds of millions of damaged and overstock items from its fulfillment centers and reverse fulfills these items to Sellers, Vendors, Liquidators, Charities, and Recyclers. Our team delivers products, features, and programs that reduce removal costs, improve removal performance, eradicate defects, and reduce warehouse fullness. As a Business Analyst, you will be responsible for modeling complex problems, discovering insights and identifying opportunities through the use of business intelligence, data mining and visualization techniques. You will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. The candidate should be able to apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally, the candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business. This role will focus on WW Removals, mapping warehouse processing of over a billion units, and delivering actionable insights, and developing the first-ever "Perfect Removals" metric. You will have the opportunity to drive significant impact in a long-standing but truly Day 1 space at Amazon. Key job responsibilities The successful candidate will be able to: - Effectively manage intake and prioritization of requests from stakeholders - Develop process to effectively maintain and disseminate project information to stakeholders. - Be successful in a delivery focused environment and determining the right processes to make the team successful. - This opportunity requires excellent technical, problem solving, and communication skills. - Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment. - Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams. - Develop scalable methods and practices for data and visualization development - Actively seek to implement and distribute best practices across the operation - Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting. - Partner with internal stakeholders across multiple teams, gathering requirements and delivering complete solutions About the team We are the WW Removals team, part of the Worldwide Returns & ReCommerce (WW R&R) organization at Amazon. WW R&R owns WW reverse logistics for Amazon, beginning with alternatives to returns; returns customer experience and transportation; recovery and recommerce channels (e.g. Amazon Warehouse, Liquidations, and Donations, as well as Seller-facing recovery programs); ReLo Ops; customer returns evaluations tools and programs; and finally, removals tools and programs. WW R&R's vision is to set the global standard for excellence in reverse logistics, and build a future that prioritizes customers, the planet, and our pursuit of zero costs, zero defects, and zero waste. We are open to hiring candidates to work out of one of the following locations: Bellevue, WA, USA Basic Qualifications - 2+ years of business analyst, data analyst or similar role experience - Bachelor's degree or equivalent - 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - Experience with SQL - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with Excel Preferred Qualifications - 5+ years of business or financial analysis experience Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,500/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.