Business Analyst - LanceSoft Inc
Remote, MI 48226
About the Job
Job Description:
Requirements:
- We are looking for someone with experience in Cisco ACD Call Routing, data analysis and user acceptance testing.
- Perform technology functions to include but not limited to business and systems analysis, application development and process improvement.
- Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures.
- Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives..
- Support complex business processes.
Requirements:
- Experience in managing cross functional teams or projects required. Advanced knowledge preferred in: system development life cycle, process design, re-engineering, and organization transformation, Six Sigma, CMMI, ITIL or computer programming languages.
- Bachelor’s degree in related field preferred. Five (5) years of relevant technical or business work experience required.
Source : LanceSoft Inc