Business Analyst Professional I - US Tech Solutions, Inc.

Job Description:

• This position assists the management and operations of Products & Services of Residential Markets Direct Offers Programs supporting program management, marketing, service offerings, data analysis, financials, business development, and project management.
• This role is responsible for analysing, reporting, documenting, communication, and guiding the inputs for presentation of performance analytics for managed products and services.
• These efforts include improvements to overall operational efficiencies, reporting, delivering sustainable business value, and/or providing expertise and support to enterprise efforts requiring Direct Offers participation.
• This role will support projects across client entities with different CRMs and reporting systems.
• The ideal candidate will have a strong understanding of product development processes, market research, and client relationship management and will work closely with cross-functional teams to drive product innovation, improve service delivery , and enhance overall customer satisfaction.
• This position supports reporting needs for marketing sales and campaign reporting to support the formulation of promotional strategies and drive program growth in all channels. Their analytic activities will serve to inform segment nuances and assist targeting VPE to improve portfolio participation within each viable segment. They will work cross functionally to coordinate all necessary collateral associated with each promotion, program, or product.

 
Projects/Reporting

• Design diagnostic tools and reports for deeper understanding of performance and financial impact
• Maintain monthly, quarterly, and annual KPI performance metric tracking and reporting for executive level presentation
• Support product lifecycle from ideation to launch, including research, documentation, governance support as well as planning and execution to support successful portfolio growth.
• Contribute information & ideas for product/program/service plans designed to deliver expected financial results within budget guidelines.
• Develop stakeholder relationships (vendor, market insights, campaign management, finance, regulatory, program performance) that support program plans and performance initiatives.
• Recommend improvements or tests which improve customer response rates, lower acquisition expense, and reduce loss cost.
• Coordinate and track proper follow up on system defects.
• Provide input to product/program/services support teams for operational improvements

 
Operations-

• Develop, manage, and maintain program documentation of financial performance.
• Monitor product performance, analyze sales data, and gather customer feedback to identify areas for improvement and optimize product offerings.
• Stay informed about industry trends, emerging technologies, and competitive developments to identify new business opportunities and stay ahead of the curve.
• Collaborate with cross-functional teams, including marketing, sales, operations, and customer support, to ensure seamless execution of product and service initiatives.
• Develop and implement processes for program performance reconciliation and validation
• Support processes for invoicing, processing, and reconciliation
• Assist with requesting and obtaining permissions and authorizations (systems, reports, SharePoint).
• Work with internal and external stakeholders to coordinate events and activities.
• Support and deliver presentations to various audiences.
• Create reports to analyze KPI information, prepare a summary of findings that lead to actionable improvement recommendations.
• Coordinate and facilitate training for internal and external stakeholders.
• Administer contract terms and track compliance.
• Audit to call recordings to ensure compliance with customer interaction.
• Interface with stake holders to obtain and report customer satisfaction results.
• Provide draft accrual submission

 
Administration -

• Understand and monitor issues impacting assigned programs including items like financial challenges, regulatory constraints, code & standard modifications, technology, and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications.
• Evaluate program outreach/engagement strategies and results to develop future research improvement initiatives.
• Develop, manage, and maintain program documentation of performance.
• Validate and process invoices.
• Assist with requesting and obtaining permissions and authorizations (systems, buildings credentials).
• Work with internal and external stakeholders to coordinate events and activities.
• Deliver presentations to various audiences.
• Analyze information to prepare a summary of findings that lead to actionable improvement recommendations.
• Coordinate training for internal and external stakeholders.
• Conduct quality assurance checks and ride alongs in field to ensure expected results with customer experience, program deliver based on program design.
• Administer contract terms and track compliance.
• Listen to call recordings to ensure compliance with customer interaction.
• Interface with stake holders to obtain and report customer satisfaction results.
• Provide draft accrual submissions
• Contribute information & ideas for product/program/service plans designed to deliver expected financial results within budget guidelines.
• Develop stakeholder relationships (vendor, market insights, campaign management, Finance, regulatory, Program Performance) that support program plans and performance initiatives.
• Recommend improvements or tests which improve customer response rates and lower acquisition costs.
• Coordinate and track proper follow up on program leads.
• Provide input to product/program/services support teams for operational improvements
• Understand and monitor issues impacting assigned programs including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications.
• Evaluate program outreach/engagement strategies and results to develop future research improvement initiatives.

 
Basic -

• Excellent communication skills; both written and verbal
• Excellent time and project management skills
• Excellent Microsoft Office software with primary focus on Excel Skills including pivot, VLOOKUP etc.
• Working knowledge of financials to support invoice validation and reconciliation processes for multiple programs
• Demonstrate ability to learn new systems
• Ability to troubleshoot and solve issues associated with program performance
• Team player a must!
• Customer focused - Ability to address, support and solve customer issues – listen to call recordings to ensure compliance with customer interaction
• Support all back-office process and procedures to reconcile programs daily, weekly, monthly and/or as needed.
• Detailed oriented with ability to work independently, effectively, and efficiently with team and other internal/external departments.
• Must be flexible, reliable, and dependable.
• Must be able to multi-task and have good time management skills to meet required deadlines.

 
Basic Qualifications

• Bachelor’s degree in business, finance, engineering, marketing, business administration or equivalent AND
• 5 years minimum required related experience
• In Lieu of Degree, High School / GED, AND 9 years minimum required related experience

 
Preferred Qualifications

• Master’s degree in engineering or business administration
• In addition to desired degree 7+ years
• Certified Associate of Project Management
• Professional Engineer, Professional Developer, IT Project Manager, or IT architect experience
• Project Management Professional
• Configuration Management II Professional (CM2-P)

 
Additional Preferred Qualifications

• Working Knowledge to Proficiency in Project Management, Decision Making, Critical Thinking, and Problem Solving
• Project related work experience
• Risk Management, Project Leadership, Proven Collaborative Team Member
• Utility Experience, Construction Management knowledge
• Working knowledge to proficiency in project related Scheduling/ Cost Controls

 
Qualification:

• Bachelor’s degree

About US TECH Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.