Business Analyst - Bi3 Careers

Summary

A successful candidate for the Business Data Analyst role will demonstrate initiative, strong attention to detail, excellent verbal and written communication, a process-oriented mindset, teamwork, accountability, and proficiency in data warehouse environments.

Key Responsibilities

• Manage the intake of Customer Extract File requests, ensuring proper documentation and approvals are in place.
• Enter Extract File requests into the Request System accurately.
• Perform balancing, verification, and audit trail creation for Extract File requests.
• Conduct User Acceptance Testing (UAT) on the extract platform as needed.
• Address and resolve customer inquiries in a timely manner.
• Collaborate with internal and external partners across multiple departments.
• Document and resolve specific customer issues, including over/under payments and setup challenges.
• Escalate setup and billing issues to the appropriate management levels.
• Coordinate with senior team members and supervisors to resolve invoice errors.
• Identify, track, and report trends, escalating issues as necessary.
• Execute additional duties as assigned by management.

Required Skills & Qualifications

• Proficiency in SQL and familiarity with Data Warehouse environments.
• Advanced knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong understanding of Self-Funded Billing and Healthcare industry data.
• Knowledge of Eligibility, Medical Claims, Pharmacy Claims, and Lab Results.
• Critical thinking and problem-solving skills.
• Excellent attention to detail and ability to thrive in a fast-paced environment.
• Effective multitasking and prioritization skills.
• Bachelor’s Degree in a Business-related field or equivalent work experience preferred.
• 2-5 years of experience in Billing, Finance, Operations, or Information Technology within the Healthcare industry.
• Familiarity with data visualization and reporting tools (e.g., Tableau, Power BI).
• Experience working with large datasets to identify trends and insights.
• Must reside in PA, NJ, or DE.
• Must be a U.S. citizen or green card holder.
• Must be able to work a hybrid schedule, with 3 days per week in the office in Philadelphia.