Business Analyst, Operations - Intercontinental Exchange Holdings, Inc.

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology to provide solutions to business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

This role will involve working with our technology development, engineering, and operations teams, which support all of ICE. An effective business analyst will need to be flexible and motivated to scope out what is needed for each team to successfully deliver viable products that benefit the enterprise. As such, this position requires solid written and verbal communication skills, technical proficiency, strong problem-solving and decision-making abilities, and the highest degree of professionalism. 

Responsibilities

• Schedule and facilitate project and development meetings between ICE teams
• Learn complex technical products quickly and translate the information into documentation relevant to target audiences (i.e., functional and non-functional requirements, POC, etc.)
• Create and maintain high-quality documentation, notes, diagrams, design, and guidance materials in an organized format that is relevant, accurate and easy to retrieve
• Manage multiple projects at a time that vary in scope, size, and duration
• Keep projects on track with clearly outlined business needs, objectives, milestones, and deliverables, adapt as needed
• Maintain communication between different project stakeholders to provide them with relevant updates and request feedback as needed
• Collaborate with ICE colleagues to progress projects as blockers arise, as technical advice is needed, and to improve user experience
• Develop, maintain, improve, and enforce development standards, especially within an agile methodology
• Ensure end-user proficiency with new systems, programs, and applications across departments

Knowledge and Experience

• A Bachelor's Degree in technology, engineering, or equivalent experience from an accredited institution
• 2+ years of experience as a Business Analyst or similar role with emphasis on Software Development
• Experience with Agile and other project management frameworks, as well as Software Development Life Cycle (SDLC) processes 
• Takes initiative, detail oriented, and demonstrates excellent verbal, written, and interpersonal communication skills
• Strong sense of personal responsibility and accountability for delivering high-quality work 
• Excellent judgment, analytical thinking, and problem-solving skills 
• Proficient with Jira, Confluence, MS Office Suite (Word, Excel, Visio, PowerPoint, OneNote, Outlook), SharePoint
• Some travel may be required

Preferred

• Agile Training and/or Certification(s)
• Familiarity with project management tools and data analysis
• General understanding of Computer Application design, Systems and Network Engineering processes
• General understanding of Web Application Architecture 
• General understanding of SQL and Database Technologies 
• General understanding of Web Services / Web APIs 
•  General understanding of ServiceNow

Schedule

This role offers work from home flexibility of 1 day per week. 

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.