Business Analyst - GTT, LLC

Oakland, CA

Business Analyst

Department Overview

The IT Meter to Cash Application Development team is responsible for software development and implementation of new functionality within the Customer Care and Billing system and its Direct Interfaces.
This team works closely with the IT business analyst team to ensure the delivery of products and services that are top quality.

Job Summary:

Our client is looking for an expert-level IT applications design analyst in the Customer Information team who can be a quick learner, thorough, organized, and flexible to adapt to fast-paced and dynamic environments.
The analyst is mainly responsible for analyzing business requirements and developing function requirements and functional design documents.
In addition, the Business Analyst is responsible for analyzing O&M and project defects to determine business/technical impact and providing recommendations on fixing the defects.

Job Responsibilities:

Ideation:

The Business Analyst works with business organizations to guide/provide input regarding enhancement feasibility
Using business process knowledge, proactively look for opportunities for system enhancements
Evaluate and provide input to business needs and requirements
Prepare estimates for customer requests
Prepare preliminary mockups and designs

Project:

Analyze/assemble Functional/non-functional requirements
Provide technical expertise and assistance in designing, testing, and developing applications
Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy, and deliverable prioritization, as well as system alternatives or enhancements to current systems
Prepare final functional requirement and functional design document
Conduct a walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff
Provide Subject Matter Expert support to developers and testers
Work with businesses to document and analyze project change controls
Support stabilization of deployed code

Maintenance:

Troubleshoot potential system issues to determine if there is a defect
Analyze production defects, identify business and system impacts, and quantify problems
Contribute to defect troubleshooting and solution design
Assist business and technical teams with ad hoc requests
Provide functional expertise to clients for resolving business issues

Top Things:

Minimum Qualifications:

Bachelor's Degree in Computer Science or job-related discipline or equivalent experience
7 years experience in analyzing, designing, and developing functional requirements, functional design, UX/UI design
Experience as Project Manager, high complexity

Desired Qualifications:

Utility industry experience, job-related
Experience with CC&B Application
Oracle Utility C2M certified
Minimum 5 years of experience with Oracle CC&B applications, and data modeling
Working knowledge of relational databases (SQL experience)
Working knowledge of UML
Be able to work independently but within the framework of the team and product
Be able to work well within a team setting
Collaborate with cross-functional teams to maintain efficiency, and consistency and achieve successful implementation of system enhancement
Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
Excellent verbal and written communication skills
Working knowledge of Salesforce CRM application and data model
Experience dealing with Call Center and/or Back Office centric business
Understanding of database/schema architecture

Benefits:

About The Company:

Our client, incorporated in 1905, is one of the largest combined natural gas and electric energy companies in the United States. Their primary business is the transmission and delivery of energy such as natural gas and electric service to approximately 16 million people throughout a 70,000-square-mile service area. They serve residential, commercial, industrial, and agricultural customers, as well as natural gas-fired electric generation facilities.
What’s it like on this company’s team? There’s a strong sense of family here — an open and welcoming environment that’s filled with smiling faces and plenty of opportunities. When you join this company, you’ll become part of a stable company with deep roots in the communities we serve. And you’ll Client an unwavering commitment to the work we do.

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Source : GTT, LLC