Business Analyst - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Why Conduent: 

You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award- winning place to work. In 2021, we won Best Places to Work, Best Global Culture and Best HR Team.

 As a Technology Business Analyst, you'll play an integral role on the support team for existing customers and assist with implementing the application for new customers. You will interact with other business analysts, developers, internal and external customers. This interaction will be to understand new requirements or a potential problem and develop the proposed solution.

We need someone who can:

• Provide Support for medical drug rebate system with focus on troubleshooting and improving functionality.
• Provide analysis, documentation of technical design and communication of results.
• Assist in the identification and implementation of improved methods, procedures, and workflows.
• Coordinate requirements gathering with internal and external customers while maintaining focus on solutions, deadlines, and professionalism.
• Demonstrate flexibility and ability to handle a variety of assignments in various stages at the same time.
• Research identified issues and reports to management with complete problem definition, evaluation, and potential solution(s).
• Develop, document, and execute functional test plans and compile results in defect management tools. Support User Acceptance Testing. Review test plans and results from other team members.
• Draft technical documentation for system Help and Release Notes for all software enhancements, defects, and data fixes.
• Develop effective day-to-day working relationships with internal and external clients.

 Basic Qualifications for Consideration:

• Bachelor’s Degree or equivalent working experience.
• Min 2 years of experience into customer support/Business analyst. 
• Ability to compose SQL queries. Preferably in Oracle SQL.
• Strong working knowledge of MS Word and MS Excel
• Effective oral, written and presentation skills
• Ability to forge strong working relationships with internal and external stakeholders. Good organizational skills and the ability to handle multiple activities with changing priorities simultaneously.
• Demonstrated ability to troubleshoot and resolve issues independently and to problem-solve issues.
• Ability to learn and utilize proprietary software products. 

Preferred Qualifications For Consideration:

• 3 years Drug Rebate or claims processing experience preferred but not required.
• 3 years SQL experience preferred.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.