Business Analyst - Zyber Group LLC

Position Title:

Business Analyst

Introduction:

MySBA is a whole-of-agency focus on understanding, improving and unifying customers’ experiences with SBA products, services, and technical assistance. Under MySBA and as a principal component of this contract, the agency will implement a Unified Experience Structure (UES) which will serve as the foundation for all SBA customer-facing programs.

Background:

The agency intends to prepare for the future by both purchasing and configuring commercial off-the-shelf products, by integrating with existing modern codebases, and by building replacements with modern technology.

Objectives:

Plan, direct, and coordinate activities related to business intelligence, data processing, and information systems for the digital solution aimed at streamlining access to programs for small business owners.

Collaborate with cross-functional teams to gather and analyze business requirements, data needs, and reporting functionalities.

Design and develop business intelligence solutions to provide insights and support data-driven decision-making.

Ensure data quality, integrity, and security throughout the data analysis and reporting process.

Work closely with the Technical Architect to align data needs with the overall technical architecture of the solution.

Required:

Bachelor's degree in business administration, Computer Science, Information Technology, or a related field.

Minimum of 5 years of experience as a Business Intelligence Analyst or a similar role, working with data processing, information systems, and computer programming.

Proficiency in data analysis, data modeling, and SQL querying for data retrieval and manipulation.

Strong knowledge of business intelligence tools and data visualization platforms (e.g., Tableau, Power BI).

Experience in gathering and documenting business requirements and translating them into technical specifications.

Familiarity with systems analysis methodologies and best practices.

Ability to work effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Preferred:

Master's degree in business administration, Data Science, or a related field.

Experience in working on projects involving data mesh concepts and unification of program data.

Knowledge of CRM platforms and their integration in front-facing operations for customer service.

Familiarity with agile software development methodologies and collaboration with technical teams.

Proficiency in data analytics languages (e.g., Python, R) for advanced data analysis and modeling.

Behavioral Traits:

Strong leadership and communication skills, with the ability to effectively convey technical concepts to diverse audiences.

Exceptional problem-solving abilities and a strategic mindset to overcome technical challenges.

Detail-oriented and quality-focused, ensuring the implementation of robust and reliable solutions.

Collaborative and team-oriented approach, capable of working effectively with cross-functional teams and stakeholders.

Adaptable and proactive, demonstrating the ability to navigate through evolving project requirements and priorities.