Business Analyst - Workers Credit Union

Career Opportunity: Business Analyst

Location: Littleton, MA (On-site hybrid)

This position will be based out of our Little Headquarters.

Compensation: The salary range for this role is between $85,000- $95,000 Annually. Actual compensation will be determined based on experience, location, and other factors permitted by law.

Position Summary: The Business Analyst (BA) role bridges the gap between business needs and technological solutions. The BA will gather and analyze business requirements, support the Request for Proposal (RFP) process, and ensure that solutions align with strategic objectives. This position focuses on driving process improvements, supporting project execution, and enhancing operational efficiency while ensuring stakeholder satisfaction.

General Responsibilities:

Business Analysis & Requirement Gathering

Elicit and document business, technical, and functional requirements through interviews, surveys, workshops, and observation.

• Gather requirements through surveys, questionnaires, interviews, one-on-one meetings, user stories, brainstorming sessions, process diagramming, follow-up meetings, and workshops

Collaborate with stakeholders to define the scope and objectives of projects to ensure alignment with business goals.

Translate business needs into detailed requirements that can be used for solution design and development.

Ensure requirements are validated by stakeholders and are accurately documented.

Stakeholder Management & Collaboration

Identify and engage with key stakeholders to ensure effective communication throughout the project lifecycle.

Process Improvement & Change Management

Analyze current business processes and recommend enhancements that drive efficiency, reduce risk, and support strategic objectives.

Request for Proposal (RFP) Support & Vendor Selection

Assist in developing RFPs by gathering and documenting the necessary business requirements.

Support the evaluation of vendor proposals by ensuring alignment with business needs and objectives.

Other Duties:

Manage one or more Executive Administrative Assistants to support with all efforts within the function.

Adhere to all WCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.

Participates in department and/or organizational projects as directed.

Qualifications:

Bachelor’s degree in business administration, Information Systems, or a related field.

Equivalent combinations of education and experience will be considered.

2-3 years of experience in a business analyst or related role, with a strong preference for candidates with experience in the banking industry.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.