Business Analyst - Softworld, a Kelly Company

Job Title 81833 - Business Analyst

Job Location St. Louis MO 63136

Onsite Requirements:

• Salesforce Commerce
• Salesforce Service Cloud
• B2B digital transformation

Job Description

We are seeking a highly motivated and experienced IT Business Analyst to join a critical project with the Client. This role will focus on delivering a holistic digital business experience, with a strong emphasis on Salesforce Commerce (preferred) or Salesforce Service Cloud. The ideal candidate will bring a proactive attitude, a comprehensive understanding of user requirements, and hands-on experience in documentation and process optimization. The candidate should also possess strong communication skills to engage stakeholders effectively across diverse time zones.

Key Responsibilities

• Requirement Gathering

  Engage with business and technical stakeholders to clarify and document requirements, ensuring alignment with project goals.

  
  

• Documentation

  Develop and maintain detailed documentation such as user stories, user flow diagrams, process flows, and training materials.

  
  

• Process Design

  Create and refine

  
  

  RACI charts, user flows (preferably in Visio), and other process diagrams to streamline project workflows.
• Requirement Validation

  Ensure outstanding and new requirements are well-documented and confirmed with stakeholders.

  
  

• Testing & UAT Support

  Support

  
  

  QA processes, test case management, and User Acceptance Testing (UAT), including bug and defect tracking.
• Customer Experience

  Gather feedback on customer digital experiences and apply insights to improve business outcomes.

  
  

• Post-Go-Live Support

  Assist with preparation for post-go-live activities, ensuring smooth transitions to subsequent project phases.

  
  

• Stakeholder Communication

  Serve as the primary liaison between business units, technical teams, and project leads, ensuring consistent updates and feedback loops.

  
  

• Project Management Assistance

  Track milestones and deliverables, maintaining alignment with project timelines.

  
  

Qualifications

• Experience
  • 5-7 years in IT Business Analysis, with hands-on experience in Salesforce Commerceor Salesforce Service Cloud
  • Experience in B2B digital transformationprojects is highly preferred.
• Education

  Bachelor's degree in information technology, Business Administration, or a related field.

  
  

• Technical Skills
  • Proficient in creating user storiesuser flows, and training documentation
  • Skilled in tools such as VisioLucid chart, or equivalent for creating process flows and diagrams.
  • Familiarity with testing tools, QA processes, and defect tracking.
  • Experience with ERP systems, CRM platforms, or similar.
• Methodologies
  • Strong knowledge of Agile/Scrumand Waterfall project methodologies.
• Soft Skills
  • Excellent communication and stakeholder management skills.
  • Self-motivated and able to take initiative with minimal supervision.
  • Strong analytical and problem-solving skills.

Preferred Qualifications

• Experience with The Client systems or projects is highly desirable.
• Certifications such as CBAPPMI-PBA, or Agile certifications are a plus.
• Familiarity with ISTand Europe time zones is a strong advantage.

** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **