Business Analyst - IVR - JSR Tech Consulting
Newark, NJ 07102
About the Job
Role will be hybrid, preferably in Newark or Ft. Washington, PA offices (open to other hybrid office locations).
Job Description:
We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry.
Key Responsibilities:
" Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
" Develop actionable business intelligence and analytics to drive decision-making.
" Lead ongoing reviews of business processes and developing optimization strategies.
" Develop and implement data governance, data management, and data quality program practices and strategies.
" Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
" Foster a culture of continuous improvement and excellence.
What you bring to the table:
" Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
" Experience working in an AGILE environment.
" Strong analytical skills and proficiency in data modeling techniques.
" Scrum Master Certification.
" BA/BS in CS, Information Systems or Information management or Systems design.
" Ability to manage complex projects and deliver results in a fast-paced environment.
" Excellent communication and leadership abilities.
Bonus if you have:
" Deep expertise in insurance financial engines and regulatory compliance.
" Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.
#LI-SP1
Job Description:
We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry.
Key Responsibilities:
" Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
" Develop actionable business intelligence and analytics to drive decision-making.
" Lead ongoing reviews of business processes and developing optimization strategies.
" Develop and implement data governance, data management, and data quality program practices and strategies.
" Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
" Foster a culture of continuous improvement and excellence.
What you bring to the table:
" Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
" Experience working in an AGILE environment.
" Strong analytical skills and proficiency in data modeling techniques.
" Scrum Master Certification.
" BA/BS in CS, Information Systems or Information management or Systems design.
" Ability to manage complex projects and deliver results in a fast-paced environment.
" Excellent communication and leadership abilities.
Bonus if you have:
" Deep expertise in insurance financial engines and regulatory compliance.
" Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.
#LI-SP1
Source : JSR Tech Consulting