The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.

Incumbent will work on medium to large sized projects, to design, develop, implement, and support the overall support of the research system operations program. They will collaborate in re-engineering and developing new business processes to support DF/HCC’s need for automation and process development for new clinical trials management initiatives and basic science. The Business Analyst will support day-to-day usage of RIO applications and be responsible for providing education on system workflows and functionality. The incumbent must be able to create and maintain healthy working relationships with end users, DF/HCC, and site leadership. They will serve as a mentor and resource for junior staff.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Grants & Contracts, Mass General Brigham eCare and others by either resolving issues or facilitating connection with appropriate resources.
• Build protocol treatment arms and calendars in the clinical trial management systems.
  • Gather, analyze, and assimilate documents required to build calendars, treatment arms.
  • Collaborate with study teams and clinical staff.
  • Identify obstacles encountered during the build process; communicate and develop acceptable resolutions to such obstacles.
  • Understand various software systems and the interdependencies between them to guide treatment arm and calendar creation.
  • Educate study team members on how subject enrollment, treatment arms, calendars work.
• Responsible for business requirements gathering, workflow analysis, definition, and documentation of system requirements for the many clinical research business processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems.
• Collaborate on the design and implementation of system and workflow solutions for clinical trials management, biobanking, electronic data capture, protocol review and monitoring, grant development, intellectual property, and other systems supported by RIO.
• Serve as an exemplary representative of RIO. Responsible for maintaining on-going communication. Feedback and follow-through with customers/peers is essential.
• Function as the analyst subject matter expert for assigned applications supported by RIO.
• Successfully build and maintain vendor relationships.
• Effectively balance the needs of the Dana-Farber/Harvard Cancer Center amongst various stakeholders.
• Manage medium to large sized projects from inception to completion (team communication, timelines, signoffs, scope changes, etc.)
  • Follow project management lifecycle in accordance with DFCI, DF/HCC, Mass General Brigham, and group specific standards.
  • Learn and utilize new products and tools, as appropriate, to successfully complete work assignments.
  • Elicit and document functional requirements for on-going implementation projects; Evaluate processes, propose improvements, and educate user base.
  • Document daily activities, progress, and workload metrics
• Develop training materials such as content for eLearning and other end-user documentation for assigned applications.
• Continually innovate based on industry trends and facilitate networking with outside institutions.
• Actively participate in and support team culture.
• Utilize Dana-Farber Cancer Institute values to govern decisions, actions, and behaviors.
• Perform other related duties as assigned and/or needed.
• Participate in 24/7 on-call rotation for resolution of patient care critical issues.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:  

• Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently. 
• Ability to be flexible, versatile, and adaptable in activities conducted in a multi-site environment. 
• Ability and willingness to contribute to and foster a team culture where all are encouraged and willing to share information accurately. 
• Able to self-manage and assume ownership for support tasks and project work. 
• Ability to work independently and within a team. 
• Ability to work and maintain focus within a complex work environment with shifting and competing priorities. 
• Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects.  
• Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.  
• Ability to learn new tools and utilities rapidly.  
• Excellent communication skills - both oral and written.
• Ability to negotiate and communicate with all levels of staff.
• Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work. 

SUPERVISORY RESPONSIBILITIES: None 

PATIENT CONTACT: None 

SPECIAL WORKING CONDITIONS:

• This is an office-based job. Travel is less than 5%, though some travel to meetings in other buildings may be required.
• Other travel may be required to attend meetings, training, and professional development sessions.
• As projects and priorities dictate, must be available to work non-standard business hours, such as evenings, nights, weekends and holidays when necessary.

MINIMUM JOB QUALIFICATIONS:  

Minimum Education: 

Bachelor’s degree required. Concentration in Information Technology, Bioinformatics, Biology, Computer Science, Business, Basic Sciences or other relevant healthcare or life sciences field preferred.   

Minimum Experience: 

5 years of direct analytical experience in a customer facing role or experience in either clinical research, basic research or administrative functions to support research. Experience in collaborating with cross-functional teams of five or more indirect resources (clinical, technical, administrative), including directing the work of user and business representatives within workgroups.  Experience with successful implementation of enterprise applications.  Strong project management skills; formal business analyst training a plus.  Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint. Experience with OnCore Clinical Trial Management System strongly preferred.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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