Business Analyst I - Public Defender's Office - Travis County

The Travis County Public Defender's Office (PDO) is a comprehensive public defender office envisioned to be client-centered, independent, and innovative to the needs of Travis County residents. Consistent with nationally recognized best practices, the PDO provides high-quality holistic defense representation and other support to people, including juveniles and those living with serious mental illness/intellectual or developmental disability, accused of criminal offenses via its three divisions- General, Juvenile, and Mental Health.
 
The Business Analyst plays an important role in helping the PDO and community measure the impact of the organization’s work by identifying and employing effective and creative ways to collect and analyze the data (qualitative and quantitative) underlying the office’s work and helping the office report the data to various stakeholders. The Business Analyst (BA) works to develop a deep understanding of the core nature of the PDO’s work as an institutional public defender, in order to routinely consult with PDO leadership on how to define, develop and improve internal PDO practices and processes to meet client and departmental needs. The position serves as the in-house expert on, and administrator of departmental databases and applications used to manage the PDO’s work, especially the internal Case Management System (Legal Server/www.legalserver.org) and serves in a supportive role developing the other systems (for example, department’s automated, data processing, and visualization applications, specifically Microsoft Power Automate and Power BI). When necessary, the Business Analyst will work closely with the CMS developer and/or the county’s Information Technology department. Background, skills, and/or interest in standards of effective data recording, interpretation, and analysis is preferred.  
 
* The position may be filled before the closing date. Applications will be reviewed, and selected candidates will be contacted on a rolling basis. * 

This is the second in a series of four business analyst-related job classifications within the Information Technology job family. Provides routine technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. The Business Analyst I performs routine to moderately complex Information Technology functions and may perform basic computer hardware and software installation, network administration and database management within a department. This classification may require a flexible work schedule in order to meet the needs of the department.