Business Analyst - Servsys Corporation

Business Analyst

Location: Needs to be located SC/NC- office is in Ft. Mill. Will be asked to go on site 3 days a week and travel to Dublin, CA once a month.

Duration: 6 months

GENERAL PURPOSE:

• Business Analyst is an experienced IT functional systems analyst and consultant working to improve business capabilities by facilitating the implementation of process and system improvements.
• They will work in a highly collaborative setting of internal and external staff, and with key business partners in the support of existing production systems and in the execution of new system projects.
• Serves as a functional expert in Supply Chain Systems and applications including Material Handling Equipment (MHE) / Warehouse Control Systems (WCS).
• Works closely with the business stakeholders to identify system needs, provides guidance and influence throughout the process from concept to implementation.
• Document requirements and assume responsibility for obtaining sign-off from customer and business partners on moderate to highly complex projects.

ESSENTIAL FUNCTIONS:

• Performing business analysis activities at the strategic, operational, and organizational level; working with key users in the continual improvement of business processes
• Highlight/identify gaps in existing functionality and review requirements with stakeholders on moderate to highly complex projects.
• Collaborating on project efforts in the support of existing systems, processes, services and/or in the execution of new projects, including:
• Capturing Business User Stories and Requirements
• Providing analytical support to maximize product performance by understanding system capabilities, user needs, and user experience.
• Creating detailed Functional Designs for technical counterparts
• Creating and executing test plans, including capturing and working through solutions to defects
• Develop user documentation for newly created processes and system enhancements
• Project timelines are communicated to the Project Managers and are completed on time
• Uses logic and methods to solve difficult problems with effective solutions

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Must have knowledge of supply chain systems
• Vizio – experience required
• Jira- need to be familiar
• Confluence – need to be familiar
• Graduate degree in information systems, computer science, or a related technical discipline or equivalent work experience
• 7+ years of experience supporting IT systems, processes or capabilities. General understanding of IT processes and dynamics within a complex, highly integrated environment
• A solid understanding of industry best practices in retail or IT; specific demonstrated experience mapping business processes and comparing those processes to industry best practices
• Strong analytical, problem solving, and root cause analysis skills
• Understanding of application development and software development lifecycle concepts
• Good written and verbal communication skills are crucial for working with all stakeholders (i.e. Use Case and User Story Development)
• Preferred experience with Agile and Waterfall approaches