Business Analyst/Encompass Manager at Asset Based Lending

Who We Are:

Based in New Jersey and established in 2010, Asset Based Lending, LLC (“ABL”) is one of the nation’s leading Hard Money Lenders. We provide fast bridge financing to real estate investors for the purchase, renovation, or new construction of single family, multi-family and mixed-use properties as well as DSCR rental loans for long term investors. We have closed thousands of loans since we began lending fourteen years ago, producing more than $2B in originations. ABL was acquired by a private equity firm in 2021, and with a renewed focus on growth, we’ve set our sights on consistent evolution and cementing our place as the premier private lender in the country.

Our Mission is Simple:

• Make Good Loans
• Provide Exceptional Service, Every Time
• Protect The Firm
• Build The Future

Position Overview:

ABL is looking for a Business Analyst with strong mortgage industry experience to lead the charge in understanding, analyzing, and improving our operational processes. We are looking for someone with both technical and financial services experience to organize the effort to improve our loan origination processes by documenting user requests, understanding specific business needs, and leading cross department collaboration to deliver impactful changes.

This role involves working closely across the organization to identify opportunities for optimization and enhancement of our loan origination system.

The ideal candidate will be a strong communicator with a background in mortgage or financial services, familiarity with regulatory compliance, and a keen ability to translate complex business requirements into actionable technical solutions. The Business Analyst will also play a pivotal role to bridge the gap between the technical team and the business stakeholders. Strong communication and presentation skills, as well as the ability to lead meetings and drive conversation is a must. Previous experience managing or developing in an Encompass environment is strongly preferred.

Key Responsibilities:

Requirements Gathering:

• Collaborate with business stakeholders, vendors, IT teams, and other relevant departments, to gather and document detailed requirements for mortgage technology projects.
• Analyze existing workflows and identify opportunities for automation, efficiency, and standardization of business processes through technology and system enhancements.
• Evaluate the potential impact of proposed technology changes on the mortgage lending business, including cost analysis, resource allocation, and ROI calculations.

Backlog Management

• Develop standardized intake procedures for support requests and project tickets, ensuring adequate and consistent information is provided for timely resolution.
• Understand and help shape future vision of technology roadmap, including prioritizing features, epics, bugs and user stories across the business areas

Communication:

• Lead focus group sessions with internal teams to identify pain points, gather feedback, and propose solutions.
• Maintain open and effective communication with all stakeholders to ensure alignment and understanding of project goals and progress.

Data Analysis:

• Analyze data related to mortgage origination, underwriting, servicing, and other key processes to identify trends and areas for improvement.

Documentation:

• Create comprehensive documentation, including functional requirements, process flows, use cases, and user stories, to communicate project objectives to development teams.

Testing and Quality Assurance:

• Collaborate with quality assurance teams to ensure that developed solutions meet business requirements and perform user acceptance testing (UAT) as needed.

Change Management

• Support the implementation of new technology solutions, including training and change management activities to ensure smooth adoption by end-users.

Qualifications:

• Bachelor's degree in business, Information Technology, or a related field.
• Proven experience as a Business Analyst in mortgage technology or financial services.
• Excellent communication skills to facilitate discussions between technical and non-technical stakeholders. Ability to lead requirements gathering meetings, focus group sessions, user interviews, user acceptance testing sessions, and any other meetings with stakeholders.
• Ability to translate business needs into clear, detailed technical specifications and user stories for development teams. Strong analytical skills, with the ability to interpret data and draw meaningful insights. Excellent attention to detail and problem-solving skills are a plus.
• Knowledge of mortgage lending industry regulations and compliance requirements is highly desirable. Experience managing complex business logic and integrated systems a plus.
• Experience using Business Process Modeling Notation (BPMN) or UML diagrams to create business process flows, system design specs, and technical flow charts.
• Demonstrated experience leading development teams and organizing sprints within an Agile workflow, ensuring effective collaboration and delivery of project goals.
• Previous experience working within Loan Origination Systems (LOS) or CRM. Sales Force, HubSpot, Encompass, Lending Wise, preferred.
• Understanding of efficient database design, proficiency with SQL, API development, and some knowledge of the software development lifecycle.
• Proficiency in project management methodologies and tools (Jira, Asana, Microsoft TFS, FreshService) is a plus.