Business Analyst - Defect Management - Search Services

SUMMARY:
A Dallas based Consulting firm is seeking an experienced Business Analyst to join their team as a full time employee working on a long term Irving based project.  You will focus on defect management and resolution working with marketing and technology teams as the client scales their marketing and multiple brands over the next several years.  A key ability to stay in the details and ensure technology delivery will ensure your success.
Responsibilities:
Defect Management:

• Lead the production defect process, ensuring timely resolution of issues reported in production.
• Document and categorize defects, including severity levels and the platforms likely causing the issues.
• Track long-running defects, escalating them as needed to ensure resolution.
• Manage initial defect triage, creating incidents (e.g., 403 errors during TEE enrollment).
• Collaborate with the marketing team for identifying defects, but take the lead on triaging, investigating, logging, and tracking them toward resolution.
• Coordinate with marketing to utilize Quantum Metric sessions for examples of issues, without determining the root cause or quantity of defects.
• Oversee post-production deployment validations, ensuring issues are resolved before closing or re-opening defects as necessary.
• Summarize defects for weekly releases and monthly reports, highlighting completed validations and the status of issues.

Agile Process Management:

• Support agile processes, including project timeline planning and backlog management.
• Organize and lead backlog grooming sessions to prioritize tasks and ensure alignment with project goals.
• Assist in developing UAT plans and gathering requirements for various projects.
• Lead mini-Big Room Planning sessions and facilitate discussions for efficient planning.
• Track and share sprint progress, including burn-down charts and velocity metrics.
• Monitor stories moving across sprints, ensuring scope is managed and completed effectively.
• Address incomplete tasks, where too many points remain in a sprint (e.g., 300 points planned, but only 125 completed). Ensure follow-up actions to prevent rollover.
• Provide follow-ups for unresolved backlog items, working with the business team on next steps, estimates, and spikes.

Cross-functional Project Coordination:

• Assist in requirements gathering, working with cross-functional teams to create detailed project plans.
• Map out detailed requirements for new functionalities, such as integrating email as a user name.
• Identify edge cases and document "if-then" scenarios to address potential issues (e.g., UI concerns when using the same address for residential and business accounts).
• Support RAID log input, collaborating with teams to finalize requirements for large projects and migrations.

Preferred Skills:

• Experience with marketing technologies and project management tools is essential, including the ability to analyze and present complex data to various stakeholders.
• Familiarity with tools such as Azure DevOps, Sitecore, Quantum Metric, and Service Now is highly beneficial.