Business Analyst - CP2870 - KYYBA, Inc
Auburn Hills, MI 48326
About the Job
Job Title: (Business Analyst)
Description:
The Analytics Specialist serves as the touchpoint for all customer questions or concerns regarding their ownership experience. The Reporting & Analytics team analyzes the data collected from these touchpoints to generate insights to help drive a positive ownership experience. This role is responsible for advanced analytics, predictive modeling, Telephony analytics and development of queries and reporting in DB2 SQL (and other analytic tools). The Customer Care Reporting and Analytics Specialist will identify trends in data and communicate findings with operations/cross functional teams. The position will also identify opportunities to improve reporting and analytics capabilities and assist in system enhancement projects. The position will connect disparate data sources to correlate and normalize customer care data with other relevant data sources. The Customer Care Reporting and Analytics Specialist will focus on the following functions:
· Development of ad hoc DB2 SQL queries
· Genesys PureCloud (MicroStrategy) telephony Analysis and Reporting (Real time, Historical, IVR)
· Generate executive level PowerPoint presentations
· Lead predictive modeling (linear regression, logistic regression, etc.)
· QlikSense \ Tableau \ PowerBI development
· Reporting Automation
· Identify trends in data and develop solutions to ad hoc issues
· Participate in project-based assignments which improve upon the customer experience as well as further develop skills and leadership of this position
Requirements:
***HYBRID ROLE. 90% remote.***
1-2 years of analytics experience.
Basic Qualifications:
· Bachelor of Science Degree in Project Management, Business Administration, or Decision Science/Statistics
· Advanced knowledge of DB2 SQL
· Goal-oriented and self-directed
· Demonstrated enthusiasm and ability to drive change
· Strong verbal and written communication skills
· Intermediate experience using statistical software (SPSS, SAS, R, etc.)
· Expert level in Microsoft Business Suite (Excel, PowerPoint, VBA)
· Able to prioritize and manage time to deliver business requests in a timely manner
· Detail-oriented to ensure high quality data is rendered
Preferred Qualifications:
· Knowledge of Genesys platform and reporting tools (PureCloud)
· Knowledge of Salesforce and Salesforce reporting tools
· Demonstrated ability to learn and be proficient with new software applications
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
Description:
The Analytics Specialist serves as the touchpoint for all customer questions or concerns regarding their ownership experience. The Reporting & Analytics team analyzes the data collected from these touchpoints to generate insights to help drive a positive ownership experience. This role is responsible for advanced analytics, predictive modeling, Telephony analytics and development of queries and reporting in DB2 SQL (and other analytic tools). The Customer Care Reporting and Analytics Specialist will identify trends in data and communicate findings with operations/cross functional teams. The position will also identify opportunities to improve reporting and analytics capabilities and assist in system enhancement projects. The position will connect disparate data sources to correlate and normalize customer care data with other relevant data sources. The Customer Care Reporting and Analytics Specialist will focus on the following functions:
· Development of ad hoc DB2 SQL queries
· Genesys PureCloud (MicroStrategy) telephony Analysis and Reporting (Real time, Historical, IVR)
· Generate executive level PowerPoint presentations
· Lead predictive modeling (linear regression, logistic regression, etc.)
· QlikSense \ Tableau \ PowerBI development
· Reporting Automation
· Identify trends in data and develop solutions to ad hoc issues
· Participate in project-based assignments which improve upon the customer experience as well as further develop skills and leadership of this position
Requirements:
***HYBRID ROLE. 90% remote.***
1-2 years of analytics experience.
Basic Qualifications:
· Bachelor of Science Degree in Project Management, Business Administration, or Decision Science/Statistics
· Advanced knowledge of DB2 SQL
· Goal-oriented and self-directed
· Demonstrated enthusiasm and ability to drive change
· Strong verbal and written communication skills
· Intermediate experience using statistical software (SPSS, SAS, R, etc.)
· Expert level in Microsoft Business Suite (Excel, PowerPoint, VBA)
· Able to prioritize and manage time to deliver business requests in a timely manner
· Detail-oriented to ensure high quality data is rendered
Preferred Qualifications:
· Knowledge of Genesys platform and reporting tools (PureCloud)
· Knowledge of Salesforce and Salesforce reporting tools
· Demonstrated ability to learn and be proficient with new software applications
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crain’s Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
Source : KYYBA, Inc