Business Analyst/Consultant IV at Mars Solutions Group

Note: Remote position 5 days a week . Candidate MUST be a WI resident. NO RELOCATION ALLOWED .

Additional details: Candidate will need to be onsite for the first and last day of the contract

Top Skills & Years of Experience:

2-5 years of experience is required in the following areas:

• Inventory Management: Proven experience tracking and managing software and hardware assets.
• Proficiency in IT Asset Management (ITAM) Software: Experience with tools like ServiceNow, Snow, or SAM tools.
• Software License Management: Experience working with software licensing agreements and compliance.
• Vendor Management: Experience working with software vendors, negotiating contracts and purchasing.
• Customer Service: Proven experience in a customer service role..

Nice to Have:

• Certifications: ITIL, CSAM, IAITAM, or other relevant certifications.
• Knowledge of ITIL Framework: Familiarity with IT Infrastructure Library (ITIL) principles.
• Experience Purchasing Role(s): Experience in a purchasing or finance role as related to procurements.

Job Description:

• The primary focus of the Technical Services Specialist, Business Analyst Consultant role is software asset management and purchasing procedures including quotes, purchasing, license tracking, and compliance.
• This position will have a strong customer service focus, work with minimal supervision, frequently assist others in their areas of expertise, work on multiple projects, and prepare management reports.
• Interaction with staff and personnel from all organizational levels and areas of expertise from within and outside of the client’s department is an essential component of this position.
• The IS Technical Services Specialist, Business Analyst Consultant functions as a backup for the Hardware Asset Specialist and Business Office Coordinator roles.
• This includes assisting with the development of the annual PC replacement plan, hardware inventory and tracking, and hardware purchasing, purchasing, invoicing, receipting and deployment.

WORK DUTY:

1. Business Analysis Support:

• Provide department-wide software license management and purchasing services.
• Review and discuss software needs with BITS and customers. Coordinate software purchases with BITS Business Office on behalf of the client.
• Monitor requests applicable to licensed software products and communicate status of availability or need for user purchase.
• Coordinate purchase completion and associated information processing and updating with appropriate staff.
• Monitor timely receipt, inventory and deployment of software.
• Interact with customers to determine necessary specifications in preparation for obtaining vendor and manufacturer product quotes. Upon receipt and review of quotes, use the information to recommend best purchase option(s) to customers.
• Monitor software purchasing activities, resolve issues as they occur, and provide guidance as to implications for not procuring within the scheduled timeframe.
• Assist in the development of the organization's software asset management program, workflows, and roadmap.
• Review, analyze, and understand software End User License Agreements (EULAs).
• Coordinate and submit software licensing purchase requests.
• Document and maintain the software asset management program, workflows, and roadmap.
• Interact with divisional fiscal liaisons in the development customer software licensing charge back reports.

1. Provide software licensing services in compliance with the contracts, policies and procedural guidelines :

• Assure customer adherence to licensing policies and use, including appropriate communications and guidelines.
• Advise management of questionable use of software and provide solutions for resolution of associated issues.
• Provide appropriate guidance to users regarding software licensing and use.
• Manage licensing databases software inventories including Microsoft, Tableau, IBM, Adobe, as well as others as assigned.
• Conduct periodic software licensing audits to ensure compliance with license terms.
• Upgrade inventory systems and workflow to take advantage of new technology solutions, such as Cherwell and Software Asset Management tools (SNOW), as available.
• Function as a liaison between software manufacturers and customers to clarify licensing issues.
• Monitor software maintenance agreements to ensure timely processing of renewals to prevent unsupported exposure and reinstatement fees.

1. Facilitate development of annual software purchase budget in collaboration with the IT Business Manager, BPC, and customers:

• Proactively review software renewal requirements.
• Identify software licensing and maintenance purchasing requirements.
• Work with vendors to gather quotes for license purchases, maintenance, and renewals.
• Classify software purchases for direct charge and device/user rate calculation.
• Provide input to IT Business Manager on device rate impacts for software purchases.

1. Perform as a backup for the Hardware Asset Specialist and Business Office Coordinator roles:

• Assist with the development of the annual PC replacement plan.
• Assist with the maintenance and management of IT hardware asset data in multiple systems, including client’s IT Service Management System (Cherwell) and desktop management system (Ivanti).
• Assist with the development and implementation of IT hardware asset management standards, plans and procedures.
• Assist with the annual IT hardware asset inventory process, device count calculations and IT hardware asset disposal.
• Assist with IT hardware and software purchasing invoicing, receipt, and deployment.
• Assist with general purchases including software, hardware, peripherals, and general office supplies.