Business Analyst - CatAmerica

Job Description: Seeking a Senior Business Analyst that has strong communication skills to work in a team environment to define and formalize functional business requirements and analyze current system functionality to provide process improvement suggestions. Duties include but are not limited to:• Defining functional requirements that describe what the system, process, or product/service must do in order to fulfill the business requirements. • Define User (stakeholder) requirements that reflect how the product will be designed, developed, and define how test cases must be formulated. • Defining Quality-of-service (non-functional) requirements which do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.• Defining Report Specifications – define the purpose of a report, its attributes and columns, owners, and runtime parameters and/or develop reports matching those specifications.• Utilizing strong organizational and writing skills. Developing graphic representations business processes.• Support User Acceptance Testing.• Triages and prioritizes customer enhancement and incident/bug tickets. Validates completeness and accuracy of tickets, gathering relevant facts and details. • Provides support and training to new and existing customers/system users.