Business Analyst - The Computer Merchant, LTD.
Boston, MA 02163
About the Job
JOB TITLE: Business Analyst
JOB LOCATION: Boston, MA Hybrid 3 days a week on site
WAGE RANGE*:48 - 53.00/hour
JOB NUMBER: HUJP00010159
REQUIRED EXPERIENCE:
Microsoft 365 Exchange and/or SharePoint administration, adaptability, and problem solving
JOB DESCRIPTION
Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials. Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training.
Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels.
Interviews key stakeholders and end users to analyze business processes and systems needs.
Translate business requirements into functional and technical specifications.
Captures use cases, user stories and conceptual process models.
Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable.
Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff.
Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues.
Provide functional support during project release go lives, which may include occasional evening or weekend work.
Assist with general administration, special projects, and performs other related job duties as needed.
The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail.
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
JOB LOCATION: Boston, MA Hybrid 3 days a week on site
WAGE RANGE*:48 - 53.00/hour
JOB NUMBER: HUJP00010159
REQUIRED EXPERIENCE:
Microsoft 365 Exchange and/or SharePoint administration, adaptability, and problem solving
JOB DESCRIPTION
Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials. Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training.
Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels.
Interviews key stakeholders and end users to analyze business processes and systems needs.
Translate business requirements into functional and technical specifications.
Captures use cases, user stories and conceptual process models.
Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable.
Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff.
Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues.
Provide functional support during project release go lives, which may include occasional evening or weekend work.
Assist with general administration, special projects, and performs other related job duties as needed.
The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail.
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Source : The Computer Merchant, LTD.