Business Analyst - Plymouth Rock Assurance

Business Analyst

The Business Analyst possesses a strong working knowledge of a SDM (System Development Methodology) process and is able to analyze systems and processes within the Personal/Commercial insurance environment.  They develop detailed Functional Requirements and work directly with the development team to implement the requirements, system test with the development team, support QA team and User Acceptance testing and production deployments. They provide recommendations for enhancing system functionality and work flows to improve processes and identify and correct system issues. 

Essential Functions and Responsibilities:  

• Document functional requirements to include all information needed by the developers by translating business requirements into detailed system/IT requirements. Gather via interview, business requirement review and working sessions with business users the functional requirements needed.  Assist in the development of business solutions in accordance with System Development Methodology
• Provide input to the Development team managers in the creation of project plans, estimates and schedules.
• Assist the Project Manager in the preparation of the estimates needed for new systems or enhancements to existing systems.
• Adhere to the project’s time line and keep the Project Manager apprised of status, issues and progress.
• Work with business areas and QA team to prepare Use Cases and Test Cases, scheduling and facilitating walkthrough’s as needed.
• Obtain final sign off of the functional requirements by the business.
• Work with technical areas, Developers and QA to interpret Functional Requirements, scheduling and facilitating walk-throughs as needed.
• Participate in the preparation of Test Plans and as needed participate in the execution of Systems Testing in conjunction with the QA Testing Team to ensure Test Cases cover all functionality described in the Business Requirements and Use Cases.
• Triage and address systems Testing Results (as needed) to obtain Sign Off from the QA and UAT testing teams.
• Assist the QA and Business Team during System testing and User Acceptance Testing (UAT) by answering any questions, reviewing test director defects and determining if it is a true defect, or whether a change control is needed before assigning to development team. Communicate and resolve questions from QA about functional requirements and AI system changes.
• Prepare meeting agendas and minutes for Agency Interface hosted meetings.
• Keep all deliverables updated as changes occur using standard documentation rules.
• Develop reports and analyses using various query and/or other tools as needed.
• Monitor quality of production systems and resolve production related issues during check out and Post Deployment (as needed).
• Work with the Development Team in preparation of the Master Release Plan and post production testing.
• Perform research and analysis activities regarding production system issues including, but not limited to:
• • Investigate and recommend system, policy and or procedural improvements.
  • Perform systems analysis – understand and articulate full system flow processing for policy writing, billing, claims and financial systems.
  • Performs ad hoc research projects.
  • Research, coordinate and track problems to resolution.

Qualifications & Education:

• 5+ years of experience as a Business Analyst within the Property/Casualty insurance industry.
• Bachelor's Degree.
• Experience in Microsoft applications.  Knowledge of Full Story and Google Analytics is a plus. 
• Ability to formulate a concept by documenting in systematic terms the needs/request of the business.
• Ability to effectively communicate technical information (both verbal and written) to a non-technical audience.
• Ability to successfully negotiate with all customers to obtain the most favorable outcome for all.
• Experience identifying options for potential solutions and assessing them for both technical and business suitability.
• Ability to create logical and innovative solutions to existing problems.
• Evaluate all project and stakeholder characteristics before deciding on appropriate deliverables and producing a time estimate. 

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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