Business Analyst - ICONMA, LLC

Our Automotive Client is looking for Business/ Reporting Analys in Auburn Hills, MI who is responsible to analyzes the data collected from these touchpoints to generate insights to help drive a positive ownership experience

Functions : 
Development of ad hoc DB2 SQL queries
Genesys PureCloud (MicroStrategy) telephony Analysis and Reporting (Real time, Historical, IVR)
Generate executive level PowerPoint presentations
Lead predictive modeling (linear regression, logistic regression, etc.)
Qlik Sense \ Tableau \ PowerBI development
Reporting Automation
Identify trends in data and develop solutions to ad hoc issues
Participate in project-based assignments which improve upon the customer experience as well as further develop skills and leadership of this position

Requirements:
1-2 years of analytics experience.
Bachelor of Science Degree in Project Management, Business Administration, or Decision Science/Statistics
Advanced knowledge of DB2 SQL
Goal-oriented and self-directed
Demonstrated enthusiasm and ability to drive change
Strong verbal and written communication skills
Intermediate experience using statistical software (SPSS, SAS, R, etc.)
Expert level in Microsoft Business Suite (Excel, PowerPoint, VBA)
Able to prioritize and manage time to deliver business requests in a timely manner
Detail-oriented to ensure high quality data is rendered
Knowledge of Genesys platform and reporting tools (PureCloud)
Knowledge of Salesforce and Salesforce reporting tools
Demonstrated ability to learn and be proficient with new software applications

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.