Burlingame Country Club General Manager/COO at KOPPLIN KUEBLER & WALLACE

GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE:
BURLINGAME COUNTRY CLUB
HILLSBOROUGH, CA

The General Manager/Chief Operating Officer position at Burlingame Country Club presents an exceptional opportunity to lead one of the West’s most prestigious and nationally recognized family clubs. The ideal candidate will be a thoughtful, articulate, and diplomatic professional with outstanding interpersonal and communication skills. He or she will demonstrate high emotional intelligence, prioritize both member and employee experiences, and embody exceptional leadership. Acting as the “face of the Club,” the GM/COO will provide visible support and thoughtful guidance to the Board and serve as a steward of the Club’s timeless traditions while preserving its long-standing culture of understated excellence.

Located in the San Francisco Bay Area, Burlingame Country Club is a sanctuary for its multigenerational community, offering members and their families a retreat from the outside world since its inception. The incoming GM/COO will play a pivotal role in shaping and implementing a phased, comprehensive master plan to enhance and elevate its facilities, ensuring that the Club meets the needs of current and future generations.

GENERAL MANAGER/CHIEF OPERATING OFFICER – POSITION OVERVIEW

The General Manager/COO reports to the Club President and is responsible for directly overseeing all Club operations. He or she will directly supervise the Controller, Clubhouse Manager, Head Golf Professional, Golf Course Superintendent, Head Tennis Professional, Executive Chef, and Building Engineer. The ideal candidate will be affable, poised, and possess the sophistication and gravitas to appropriately interact in a professional manner with the members, their guests, and staff. The GM/COO will work proactively with the Board of Governors and committees in preparing and executing annual budgets, strategic plans, and appropriate member-oriented programs that will ensure that the culture, traditions, and standards of Burlingame Country Club continue to flourish.

INITIAL PRIORITIES OF THE NEW GENERAL MANAGER/CHIEF OPERATING OFFICER

1. Listen, learn and observe the culture, traditions, and history of Burlingame Country Club.
2. Gauge member and employee satisfaction levels by conducting surveys, evaluating metrics, and gathering feedback.
3. Evaluate service standards throughout the operation, specifically in food and beverage.
4. Conduct a full HR review and prioritize the attraction, retention, development, and engagement of human resources.
5. Develop a complete understanding of the master plan and capital projects that are underway.
6. Create a “State of the Club” report to the Board after ninety days of evaluation and observation.

CANDIDATE QUALIFICATIONS

• Significant progressive management experience in a well-regarded, private club or similar hospitality environment.
• The ability to provide leadership and direction to long-tenured department heads and staff.
• Outstanding interpersonal skills, diplomacy, emotional intelligence, and verbal and written communication skills.
• Strong financial acumen, budgeting, and presentation skills.
• Capital project experience and the ability to plan and oversee projects from inception to completion.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

• A bachelor’s degree is preferred, with a focus on Hospitality Management.
• Substantial private club or hospitality experience will be considered in lieu of the degree.

SALARY AND BENEFITS

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package.

INSTRUCTIONS ON HOW TO APPLY

Please upload your resume and cover letter. Prepare a thoughtful cover letter addressed to Mr. Rick Gruber, Search Committee Chair, articulating your alignment with this role.

IMPORTANT: Apply as soon as possible but no later than Friday, March 7th.