Building Services Representative - The Michaels Organization

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Building Services Representative assists the Leasing and Maintenance Staff in maintaining the physical integrity of the community. This involves ensuring a safe, clean and comfortable living environment for residents, visitors and staff. The Building Services Representative will carry out assigned duties in a safe manner, and in addition to the duties described herein, will perform other duties as requested by the Community Manager, Maintenance Manager, and Housekeeping Supervisor if applicable. The Building Services Representative must provide exceptional customer service while assessing and servicing the property.

This is a part-time, temporary opportunity with the potential for permanent employment.  Work hours are Monday through Thursday, 4:00 pm to 12:00 am, for a total of 28 hours per week. 

1. Perform custodial and grounds work, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc., in common areas within building (hallways, windows, trash rooms, lobbies, community amenity areas, parkin and full clean of apartments after move-outs for turnovers to prepare for move-ins.
2. Must follow pertinent laws and applicable regulations including, but not limited to EPA and OSHA regulations governing proper storage and management of hazardous materials, including solvents, flammables and caustics.
3. Must be aware of the condition throughout the property and immediately initiate action to correct unsafe conditions; e.g., broken gates leading to the pool, broken steps, open holes and broken/burned out exterior lights.
4. Responsible for meticulous upkeep of common area spaces, amenities, building exteriors, turn over apartments, corporate units and administrative offices.
5. Remove trash from the office areas and community perimeter on a regular basis.
6. Report any maintenance concerns for repairs throughout the property, on available homes, models, clubhouse, and/or common areas to manager and/or supervisor in a timely manner.
7. Meticulously maintain curb appeal.
8. Respond to service requests and resident concerns in a timely and professional manner.
9. Maintain complete and accurate records regarding restroom, gym and community amenities cleaning and any other pertinent log.
10. Report any maintenance or resident related concerns to manager and/or supervisor in a timely manner.
11. Periodically inspect all units, buildings and common areas, performing janitorial tasks as needed. Make sure storage areas and entrances are locked and adequate lighting in those areas is maintained.
12. Attend and participate in training seminars as requested. Be aware and operate within OSHA (Occupational Safety and Health Act) standards and company safety policies and procedures at all times.
13. Ensure effective, timely and professional interactions with residents and property management team on all services provided.
14. Must be knowledgeable of inventory levels of supplies and inform manager of shortages.
15. Perform other duties as assigned.

Required Experience:

1. Proven Knowledge and application of codes, laws, and regulations.
2. Must be able to pass background investigation and drug test screening.

Required Education/Training:

1. High School Diploma or GED
2. Must successfully complete all required courses, classes, and training provided by Michaels Management

Required Skills and Abilities:

1. Must be able to work as part of a team, as well as, complete assignments independently.
2. Must be able to work in a fast-paced and customer service-oriented environment.
3. Perform duties under pressure and meet deadlines in a timely manner.
4. Must be able to read and write legibly to complete required reports and requests, review manuals
and operating instructions, read cautionary labels, and respond to written instructions from staff
and residents.
5. Prioritize and manage daily workload to ensure successful completion.
6. Take instructions from supervisors.
7. Exercise problem-solving skills.
8. Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional
and pleasant manner.
9. Any employee in this position must be knowledgeable and skilled in the safe use and
maintenance of the required cleaning tools and equipment.

Working Conditions:

1. Must be able to work 40 hours per week to include evenings, weekends and holidays if required for emergency, on-call or scheduled shifts. Occasional overtime hours may be required.
2. Must be able to work indoors and outdoors in all conditions, often for extended periods.

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us.  As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more.  We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program. 

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.  To learn more about the total rewards we offer please visit our website. 

Come join our team. You’re going to love it here!