Customer Service Representative/Production Admin! from Employ-Temps Staffing Service

Our client in Boardman is looking for a Customer Services Representative/Production Admin to join their team!

Shift

• 1st Shift, Monday-Friday 8:00am-5:00pm.

Pay

• $17.00-$18.00 per hour based on experience.

Responsibilities

• Maintains customer records by updating account information

• Receives and creates customer orders by gathering, analyzing, and inputting data into Visual ERP via purchase orders, customer bill of materials and customer drawings

• Prepares purchase requisitions for purchased components

• Prepares product and service work orders for production and distributed to production board/floor

• Work with Production Supervisors, lead hands and shipping department to ensure customer needs are met

• Monitor order status and shipping status

• Advise customer of order status/delivery times/rush orders

• Resolves product or service challenges with the Quality/production departments by clarifying the customers' issues/requests, solving the problem and following up to ensure satisfaction

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

• Contributes to team effort by accomplishing related results as needed

• Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, ect.)

• Perform any other duties, assignments, or special projects that may be assigned by the Customer Service Manager.

• Additional Quality, Health and Safety, and Environmental responsibilities as assigned

Requirements

• High School Diploma

• 2-3 years of customer service experience

• Positive verbal and non-verbal communication

• Problem-solver

• Attention to detail

• Computer skills

• Time Management

Employ-Temps Staffing Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, political beliefs, or any other characteristic protected by federal, state or local laws.