BSR Supervisor III- Fairmount - Empower Federal Credit Union

Role: To direct, mentor, schedule and evaluate staff to meet the needs of our members. Mission: Building relationships one member at a time. Vision: Members are more than just a number. Criteria: To qualify for the BSR Supervisor IIl distinction, must meet certain criteria for the following: FTE, new members, Better Lobby transactions, BSR transactions, and amount of Consumer Lending annually. Essential Functions & Responsibilities: 40% Creates schedules for the Branch to ensure adequate coverage for positive member experience; monitors daily activities of BSR; hires, trains, directs, and evaluates BSR performance within the Branch; recommends promotions, identifies performance opportunities and takes action to correct, including termination; engages in referral and relationship coaching in accordance with established objectives and goals; adhere to security measures and controls to minimize any potential losses to the organization; acts as back up to Branch Manager during absences. 30% Welcomes members and provides routine information concerning services and enlist additional support to handle the members need in a timely manner; processes routine transactions and associated general member and account servicing duties with a high level of accuracy and efficiency, opens and processes new accounts, including savings accounts, business accounts, trust accounts, certificates, IRAs and checking accounts; Has a working knowledge of consumer, Mortgages and small business lending, including the ability to discuss credit reports, credit scores, etc.; ability to close loans within established guidelines, loan policy and procedures and compliance regulations handles requests in a professional, prompt and efficient manner; cross sells credit union products and services to members to make them more financially successful. 10% Orders vault cash, fills and balances ARCA machines, handles and disburses cash to BSR/MSR/FSR, assures that adequate supply of these items is kept (not excessive) to meet member needs, performs various administrative duties including maintaining records, preparing a variety of forms, reports, daily vault balancing and completion of the branch audits 10% Keeps informed of the latest changes in credit union policies and procedures relating to security, compliance, rates, and consumer protection laws. 5% Meets balancing requirements as outlined in the Branch Employee Performance Standards, and performs a variety of miscellaneous tasks including typing, filing, computer input, scanning and answering the telephone. Empower has identified and established role specific BSA compliance course training that will be assigned by role requirements through BVS and must be completed by the deadline specified.   5% Performs other related duties as assigned; must be able to work flexible hours, including Saturdays, at any/all branch locations. Performance Measurements: 1. See Dayforce for Performance Goals Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills 1. Ability to manage and maintain a high level of education and training for all branch staff. 2. Must have excellent verbal and written communications skills along with the ability to conduct employee training. 3. Must have working knowledge of spreadsheets and word processing software; must be able to use a PC and all types of general office equipment. 4. Strong decision making / problem solving skills are required. 5. Ability to plan and organize multiple tasks and assignments. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position.