Brokerage Services Account Coordinator - Riverstone Logistics

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

Our Account Coordinator will manage the day-to-day operations for the sales team, building, booking and tracking shipments through payment to carrier and collection from customer. This position is expected to assist with the day-to-day accounting functions for the freight sales team to quick and accurate accounts payable and receivable operations are being executed.

Essential Duties and Responsibilities

• Post all day-of and next business day’s uncovered shipments on both DAT and Truckstop and refresh post every hour until covered

• Answer inbound calls on posted shipments and cover shipments within target rates with approved carriers who can meet load requirements

• Collaborate with Sales Team Leader/s on uncovered shipments that are within three hours of pickup cutoff, or sooner, to either decide what rate we’re going to have to pay to cover shipment or communicate to customer about potentially pushing scheduled pickup date

• Track all shipments on assigned Sales Team, adding detailed notes for each “touch” (touch = any call/email to carrier, even if unanswered) in Turvo.

• All shipments should have at least two tracking location updates per day

• Day-of pickups and deliveries should have a tracking update within two hours of scheduled pickup/delivery

• All tracking updates should be communicated directly to customer

• Work closely with the sales and ops teams to make sure all carriers are paid in a timely manner and customers are meeting established payment terms.

• Handle movement of payments from our internal TMS, Turvo, to financial system, Net Suite, to record payments as necessary.

• Respond to all of assigned customers’ emails within 10 minutes of receiving. Escalate to Salesperson or Sales Team Leader when necessary.

• Point of contact for all external and internal AP & AR questions and communications regarding carriers and customers.

• Collect and process proof of delivery documents and invoices for payment within 48hrs of confirmed delivery, identifying/correcting differences from TMS system and resolving any issues/discrepancies.

• Own operational problems throughout the day, carrier or customer. Resolve as quickly as possible and escalate to Sales Team Leader/s when necessary.

• Confirm all loads are built correctly in TMS (load requirements, shipping times, etc). Escalate incorrectly built loads to Sales Team Leader/s to address with who built.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s Degree preferred.

• Accounting experience preferred.

• Demonstrated ability to be self motivated.

• Demonstrated strong communication skills and customer service skills.

• Demonstrated problem solving ability.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.

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