Broker Sales Manager - SES Staffing & Recruiting

Job Summary

The Broker Sales Manager (BSM) will work with the Market Manager to drive enrollments through contracted Agencies and Agents. The BSM will be responsible for supporting existing agent and agency relationships and developing new relationships. The BSM will assist with developing growth strategy, conduct face to face meetings, take and make telephone calls with prospective agents and agencies, and providing them with the ongoing training and support needed to ensure that the expected number of RTS Agents are in place in advance of AEP. The BSM will also develop key relationships in the community and work with their agencies/agents to schedule, organize, and conduct public events (education/marketing/sales/health fairs). The BSM will work through their agency channel to educate prospective members on Clever Care products and enroll them into the product that best fits their needs.

The position will work from home and travel directly to meet with their Agents and Agencies or events at the agency, community, or provider locations.

Bilingual Korean capabilities is a plus.

Functions & Job Responsibilities

• Develop, expand, and increase the productivity of their Agency distribution channel in their assigned market by ensuring their channels understand the benefits of the Clever Care Program, and adhere to both Clever Care and CMS compliance standards.
• Encourage agents and agencies to sell Clever Care products to their clients and community.
• Evolve existing Provider and Community relationships to increase channel performance.
• Identify new provider and community referral opportunities.
• Partner with the Network department and Field Engagement to create and management key relationships with Clever Care Providers and community-based organizations (Providers could be a Primary Care Doctor, Medical Group/MSO or ancillary provider, i.e. Acupuncturist, Chiropractor, Optometrist, or Dentist.)
• Work with their agents to conduct sales and marketing presentations for prospects and leverage community partnerships to host events.
• Create a lead pipeline through provider partnerships and personal network.
• Work their agents to develop creative and compliant was to find and engage prospects.
• Focus on improving average number of enrollments per agent and agency.
• Carefully evaluate agent and agency performance focusing on key indicators like close ratio and lead pipeline, and disposition of any Clever Care provided leads or events.
• Attend sales training and department sessions.
• Lead, collaborate and execute on provider and community relations activities including event planning, execution, and tracking.
• Produce regular campaign, event tracking, and weekly activity reports showing return on investments, key initiatives, and activities.
• Carry out appropriate sales activity standards as directed by their manager.
• Manage allocated agency co-op budgets, carefully evaluating agent/agency ROI for sales events, sponsorship activities, and key community events.
• Maintain knowledge of compliance regulatory procedures and Medicare Marketing Guidelines to utilize in all functions, processes, and communication.
• Comply with all federal, state and compliance requirements.
• Other duties as assigned.

Qualifications

Education and Experience:

• Active California Life and Health Insurance License is required.
• Valid driver’s license, reliable transportation, and insurance required with clean driving record
• Experience working with Insurance Agencies/Agents/ Field Marketing Organizations
• Strong working knowledge of Medicare and Medicaid and other government health programs/ income assistance programs.
• Experience working with senior citizens and low-income individuals.

Skills:

• Strong customer service.
• Excellent communication and presentation skills.
• Bilingual in Mandarin/Vietnamese/Cantonese/Thai/Bahasa/Korean/Tagalog/Khmer is preferred, but not required.

Physical & Working Environment.

Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:

• Must be able to travel when needed or required
• Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)
• Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs.

Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.

Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business.

Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate’s state residency.

Physical & Working Environment:

• Ability to travel within the region as required.

• Comfortable with both office and remote working environments.

• Able to manage physical requirements of the job including occasional lifting, standing, and sitting for prolonged periods.

*The position primarily involves working from home, with on-site attendance required for meetings with agents and agencies, or when participating in events held at agency locations, communities, or medical providers' premises.

(The candidate will be required to travel throughout their assigned county about 65% of the time. Occasionally, there may be meetings Arcadia office, Huntington Beach office, or other designated site. When the candidate is not traveling to events or meetings, the candidate can just work from home. Overall, the candidate needs to be flexible with travel.)

This is an exciting opportunity for a dynamic individual to join a leading team in the healthcare sector, making a significant impact on community health access. Apply today to take the next step in your career!