Broker Experience Associate - Spring EQ LLC

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

 At Spring EQ, we;

• Strive to make every customer interaction a great one 
• Recognize behind every loan is a person or family trusting us to handle a significant financial transaction 
• Work hard and have fun to get the job done 
• Recognize each team member's unique value 
• Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ 
• Promote our team members so they can share their knowledge with others    
• Innovate, innovate, innovate 
• Create and embrace the latest technology   
• Simplify constantly, challenging every process we use to better accomplish our goals 
• Build upon a strong company culture and foster an environment of togetherness, support, and accountability

The Broker Experience Associate will play a key role in supporting customers   A strong candidate will have a proven track record of success in loan sales and thrive in a growing, fast-paced environment. They will be driven, passionate and flourish in a customer service role that is exciting and dynamic. 

• Handle  phone calls as our broker partners call in for assistance with home equity loans
• Assist broker partners to complete new registrations and confirm understanding on steps taken to complete the registration process
• Assist with the Spring EQ  broker portal administration such as creating new accounts, resetting passwords, etc
• Field questions regarding the broker portal, loan status, and  guidelines
• Provide exceptional customer service on a high volume of broker phone calls and communications
•  Familiarize yourself with our products, policies and processes to provide the best service to our existing and prospective customers
• Complete various administrative tasks in a timely manner to support our sales and operations teams

• Associates, Bachelor degree or equivalent experience preferred  
• 2+ years of mortgage or home lending experience required 
• Excellent customer service skills
• Strong technical skills
• High degree of patience
• Excellent communication, interpersonal and organizational skills.
• Self-starter mentality with the ability to solve open ended business challenges  
• Enthusiastically contribution to a culture of innovation and continuous improvement  
• The ideal candidate will have a demonstrated track record of meeting/exceeding goals as an individual contributor
• We worked hard to stay updated with the industry technology, therefore we need our employees to be able to learn new computer systems quickly
• Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team oriented environment
• Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in their everyday lives  

Compensation 

• Base salary and commission
• Outstanding culture and working environment
• Excellent professional growth opportunity for deserving candidates

Benefits 

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance
• Credit union membership