Bridal Services/Customer Experience Specialist - Little White Dress Bridal Shop

Little White Dress Bridal Shop, located in the exciting, emerging RINO/Five Points district in Denver, Colorado has risen from startup to one of the top 20 bridal boutiques in the nation. Brides visit us from all over the country, our designers are exclusive to Colorado, and our showroom is exquisite. We’re growing steadily and are looking for experienced, service driven professionals to help our discerning brides enjoy a welcoming and stress-free experience while shopping for their wedding gown and accessories. If you have a strong professional demeanor, thrive in a creative and busy environment, value and practice high standards, and can easily and genuinely connect with all kinds of people, and want to apply those skills with us, then keep reading…..

Bridal Services/Customer Experience Specialist

***Please note: this position requires weekend availability.

You are the first impression customers experience when they call us, or email us, or visit us. You are responsible for ensuring a positive customer experience for every customer, their friends, and family. You are naturally outgoing, enthusiastic, welcoming, and helpful. You provide each bride with the exceptional shopping experience that LWD has built our reputation on. Because of your desire for perfection, your organizational skills, your ability to prioritize, your personality, and your respect for the importance of your position and your responsibilities, you contribute to making each bride’s visit memorable and extraordinary. You have a gift for helping each customer and their friends and family feel welcome and cared for. You are naturally helpful to your teammates and want to be a part of the inner workings of the store's operations. Your experience with luxury retail, customer service, retail operations, or retail management will help you excel in this position. We are 100% committed to excellence in service so your proactive attention to detail, refined personal image, and strong communication skills are paramount.

What you’ll be doing:

• Welcoming each new client to our bridal salon with warmth and energy
• Scheduling appointments over the phone and via email, and managing a busy appointment book
• Making sure each guest is comfortable, and receiving the assistance they need from our sales team or our management team as quickly as possible
• Fielding busy phones and directing incoming calls accordingly
• Maintaining the organization and impeccable presentation of the store and all products
• Assisting with operational tasks such as shipping, unpacking trunk shows, replacing price tags, receiving stock and supply orders, and updating resources
• Managing your responsibilities throughout the day and completing opening and closing steps
• Working within our customer service parameters and processes to ensure no detail is left unattended to
• Becoming a thoughtful and knowledgeable leader – constantly ensuring everything is as it should be in our reception area, our main salon, and in our garden level sample sale boutique
• Working together with management and stylists, to provide a very positive start to end experience for our guests
• Taking initiative and pitching in wherever you can – we’re a caring, collaborative and friendly team

A bit about you:

• You have combined education and experience in a creative or customer focused industry – luxury fashion, high-end retail, bridal, interior design, personal shopping, image consulting, retail operations, front desk management or boutique management
• You’ve worked for at least 2 years in a professional customer service or operational role where your leadership, organizational and business skills have been successfully utilized
• You may have taken some time off to enjoy your children or care for a family member and you are looking for that new career that will fill your soul
• You have demonstrated success in a business-to-consumer service process where your ability to build trust and present a positive first impression is crucial
• You are an exceptional time manager – you know how to manage activities and tasks without someone checking your work
• As a business savvy person, you have a solid understanding of customer service and consumer experience
• You possess a confident, neatly kept and refined personal image – you live as an example of what you deliver
• You genuinely love to work with people – and your friendly, outgoing demeanor shows it!
• You are happily willing and available for weekend work – most brides work during the week, and visit us on the weekends.

Here is what you get:

• Generous hourly rate
• Full suite of benefits
• Incredible opportunity for professional growth and development.

Please apply with your resume along with a letter telling us why you are interested in joining LWD as our Customer Service & Operations Specialist and how you would contribute to our mutual success.