Breakfast Server - Hilton Garden Inn Miami Brickell South

Responsible for providing a safe and memorable food and beverage experience for our guests.

• Provides friendly personalized service to all guests.

• Maintains established par levels for food, beverages and service supplies. Takes inventory, reorders supplies. 

• Receives merchandise, confirms it with the order, labels it (if necessary), and stores it in the proper location. Follows the First-in/First-out inventory management system to prevent unused and/or expired items.

• Adheres to all applicable company, brand, and local health department requirements.

• Prepares & arranges food & beverage items in an attractive, abundant-looking, organized, clean presentation in-line with company / brand standards. Continuously monitors and replenishes the buffet as needed.  

• Maintains temperature control so that all hot/cold food is safe for consumption.

• Setup dishes/trays, napkins, utensils, cups and other service ware.

• Maintains cleanliness & appearance of dining & service areas – arranges furniture, clears and cleans tables, cleans spills, removes trash.

• Breaks down buffet, properly disposing of food items that cannot be reused; Properly stores reusable food items.

• Washes and stores serving equipment including utensils, displays, chafing pans.

• Cleans dispensers and equipment daily.  Performs routine extensive cleaning per manufacturer's recommendations. 

• Cleans service and dining area. Vacuum carpet, mops floor, wipes walls, etc.

• Additional duties may be added at any time at the discretion of management

  
  Consistently models the behavior of a ‘Baywood Ambassador’ who: 

  • Maintains a professional image, including grooming, verbiage, and body language, at all times.

  • Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

  • Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

  • Fosters teamwork by offering assistance to others, as needed.

  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

  • Recommends other Baywood properties to our guests, when appropriate.

  
  

  • Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

  Skills/Qualifications

  Educational/Vocational Preparation: 

  • High school graduate or equivalent preferred.

  • Food Handlers Certification/Training preferred

  Experience:

  • Previous food service experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for food service experience

  Additional Skills:  

  • Ability to complete and pass a state or nationally recognized food safety program.

  • Ability to communicate effectively, both written and oral.

  • Ability to read and understand packaging labels, preparation instructions, manuals.

  
  

  Physical Demands

  • Walking and Standing: 98% (Must be able to stand for the entire shift, usually 8 hours)

  • Must be able to carry 40 lbs. up to 25 feet.

  • Sitting: 2%

  • Bending, Stooping, Stretching: 50% 

  • Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

  • Lifting, Push/Pull: 50%

  • Must be able to lift 40 lbs. to the waist, chest, and above the head. 

  • Driving: none

  • Traveling: none

  
  

  Environmental Conditions: 

  • Inside: Protection from weather conditions but not temperature changes

  • Outside: Rarely