Breakfast Attendant - Hampton Inn Harrisonburg - University

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Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

POSITION OVERVIEW: The Position involves high Guest Contact and presents the first point of contact to our guests in the morning. The breakfast host/hostess is responsible for preparing and serving the daily free breakfast bar, greeting each guest at breakfast and ensuring that guests are 100% satisfied.

Organizes guest table pick-ups on completion of meals in a timely manner. Maintain a high standard of sanitation and cleanliness. Work to resolve guest challenges, ensuring guest satisfaction.

Breakfast shifts are 5:00am to 12:00pm. This position requires to have high level of friendliness and attentiveness to all guests, to deliver the best service up to Brand standards. Being able to multitask at all times, while complying with food health code. Some basic duties include, take orders, display and stock food during service hours, clean tables, clean work station and display ware among others.

QUALIFICATIONS, EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with food & beverage
• (POS) Point of Sale System is preferred.
• Minimum of 1-2 years of experience in food and beverage is preferred.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

Responsibilities:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Providing personalized service to all guests.
• Setting up and maintaining the breakfast bar in an attractive abundant-looking, organized, clean and standardized presentation.
• Taking inventory of food, beverages, and supplies needed for each day.
• Ordering or purchasing food supplies
• Setting up serving dishes/trays, utensils, cups and other paper products.
• Setting out/arranging cold food such as sweet rolls, muffins, and cereal for self-service.
• Clearing and cleaning tables as they are vacated
• Restocking self-service food and supplies as needed.
• Washing serving equipment and returning it to storage
• Returning reusable food supplies to storage.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Complete opening, closing and side duties as assigned
• Maintain guest confidentiality at all times.
• Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.