Brand Assistant - Office Performance

Brand Assistant - Entry Level (On-Site Role)

The Brand Representative plays a crucial role in the success of our retail operations by embodying the brand's values and guiding customers through their shopping experience. This position serves as the face of the brand, responsible for creating a strong impression that fosters customer loyalty and drives sales.

In a fast-paced retail environment, the Brand Representative must not only have a comprehensive understanding of the products they promote but also be equipped with the skills to engage with customers effectively. This role requires a proactive approach to understanding customer needs and providing tailored solutions while also communicating promotional activities to enhance overall brand visibility. Ultimately, the Brand Representative is integral to the company’s growth, helping to ensure customer satisfaction and contribute to achieving sales targets while representing the brand with enthusiasm and professionalism.

Brand Assistant Duties

Engage customers in a friendly and professional manner.

Promote and sell products effectively in alignment with brand guidelines.

Provide in-depth product knowledge to help customers make informed decisions.

Maintain a clean and organized retail space that reflects the brand's image.

Assist customers with questions or concerns, providing excellent customer service.

Process transactions accurately and efficiently at the cash register.

Monitor inventory levels and assist in restocking products as needed.

Implement promotional activities and campaigns to boost sales.

Maintain awareness of current sales and promotions in order to provide accurate information to customers.

Gather customer feedback to improve service and products offered.

Collaborate with team members to meet sales targets and achieve goals.

Participate in team meetings and training sessions for ongoing development.

Utilize sales reports to identify trends and opportunities for improvement.

Address and resolve customer complaints promptly and effectively.

Contribute to maintaining brand integrity by adhering to company policies and procedures.

Brand Assistant Necessary Credentials:

High school diploma or equivalent; Bachelor’s degree preferred.

Proven experience in retail or customer service roles.

Strong communication skills, both verbal and written.

Ability to work flexible hours, including evenings and weekends.

Basic math skills for cash handling and sales reporting.

Proficient in using POS systems and retail software.

Exceptional interpersonal skills and a positive attitude.

Demonstrated ability to drive sales and meet performance goals.

Knowledge of retail merchandising and visual display standards.

Experience in handling customer inquiries and complaints effectively.

Strong organizational skills and attention to detail.

Ability to work independently as well as in a team-oriented environment.

Commitment to creating a positive shopping experience for customers.

Willingness to learn about new products and industry trends.

Reliable transportation to commute to various retail locations.

Background in marketing or brand representation is a plus.